Assistant Service Manager

Nibav Home Elevators; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EN Elevators is seeking an Elevator Assistant Service Manager to lead end-to-end service, maintenance and breakdown operations across multiple regions. You will be the technical backbone for home/building elevators, driving service excellence and SLA performance.

The role requires 7–10 years in elevator service, with 2–3 years in a supervisory capacity, and willingness to travel across assigned territories. Diploma/B.E./B.Tech in Electrical or Mechanical engineering preferred.

Qualifications

• 7–10 years hands-on elevator service and maintenance experience.
• At least 2–3 years in a supervisory or assistant managerial role.
• Strong knowledge of traction and hydraulic elevators and safety components.
• Experience across multiple sites and large field teams.
• Travel willingness across service territories.

Responsibilities

• Drive service, maintenance and breakdown operations across regions.
• Lead and mentor service technicians and engineers.
• Ensure preventive maintenance per standards and regulatory requirements.
• Monitor SLA performance and drive timely resolutions.
• Act as technical escalation point for complex issues.
• Coordinate with Sales, Projects, Stores and HQ for seamless execution.

Education

Diploma / B.E. / B.Tech in Electrical or Mechanical engineering

Tools

Elevator controllers

Electrical diagnostics tools

Maintenance planning software

Job description

Job description:

Position Overview: Elevator Assistant Service Manager

As Elevator Assistant Service Manager at EN Elevators, you will lead end-to-end service, maintenance, and breakdown operations across multiple high-growth regions. You will be the technical backbone for our home elevator customers, owning service excellence, customer satisfaction, and SLA performance.

Key Responsibilities:

• Drive outstanding customer satisfaction through proactive service delivery, a first-time fix mindset, and timely closure of complaints.
• Lead and manage regional planned service schedules, breakdown, and repair operations across assigned locations.
• Supervise and mentor a team of service technicians and engineers across multiple service routes, building a high-performance, safety-focused culture.
• Ensure all preventive maintenance schedules are executed as per company standards and statutory requirements.
• Monitor breakdown calls and ensure resolution within defined SLAs, escalating risks early and removing roadblocks for the team.
• Act as the primary technical escalation point for complex service issues, guiding the team on diagnostics and root cause analysis.
• Conduct periodic inspections and audits of safety and statutory compliance at customer sites.
• Track technician productivity, callback rates, and service quality metrics, and implement corrective and improvement actions.
• Coordinate closely with Sales, Projects, Stores, and HQ teams to ensure seamless execution and a smooth customer journey.

Candidate Profile:

• Diploma / B. E. / B. Tech in Electrical, Mechanical, or related engineering discipline.
• 7 to 10 years of hands-on experience in elevator service and maintenance, preferably in home or building elevators.
• Minimum 2 to 3 years in a supervisory or assistant managerial role handling field service teams.
• Strong knowledge of traction and hydraulic elevators, controllers, and safety components.
• Proven experience managing multiple sites and large, distributed field teams.
• Strong understanding of safety regulations, statutory norms, and service compliance standards.
• Willingness to travel across assigned service territories as business needs demand.