Assistant Project Manager

Softcell Technologies Global Pvt. Ltd.; Mumbai; Presencial; INR 1.100.000 - 2.200.000; Jornada completa

Descripción de la vacante

Softcell Technologies Global Pvt. Ltd. in Mumbai seeks an Assistant Project Manager to oversee IT infrastructure and security projects, bridging technical management, service delivery, and customer success.

The role covers end-to-end implementation life cycles for enterprise IT infrastructure, cybersecurity solutions, and ManageEngine suites. You will champion post-implementation delivery, drive SLA compliance, manage escalations, and collaborate with enterprise clients to ensure technology

Formación

• Bachelor’s degree in IT/CS or equivalent.
• 4–5 years of progressive experience in project management, service delivery, or technical account management in SI or MSSP.
• Solid understanding of enterprise IT infrastructure and cybersecurity architectures.

Responsabilidades

• Lead end-to-end project management and implementation with full life-cycle ownership.
• Manage scope, schedule, and change control; oversee deployments of ManageEngine solutions and IT infrastructure.
• Coordinate service delivery, incident escalations, SLA adherence, and client communications with C-level stakeholders.

Conocimientos

Project management

Stakeholder management

Service delivery

Customer success

Educación

Bachelor’s degree in Information Technology or Computer Science

Herramientas

ManageEngine ServiceDesk Plus

ManageEngine Endpoint Central

ManageEngine OpManager

ADManager/ADAudit Plus

PAM360

Log360

Descripción del empleo

Job Description: Assistant Project Manager – IT Infrastructure & Security

Location: Mumbai (On-site / Work from Office)

Department: Project Management & Service Delivery

Experience Required: 4–5 Years in Technical Project Management / Service Delivery

Employment Type: Full-time

Role Summary

We are seeking a proactive Assistant Project Manager – IT Infrastructure & Security to join our System Integration team. This hybrid role bridges Technical Project Management, Service Delivery, and Customer Success.

You will oversee end-to-end implementation life cycles - from project kick-off to customer sign-off - for enterprise IT infrastructure, cybersecurity solutions, and the ManageEngine software suite. In addition to deployment execution, you will champion post-implementation operational delivery, drive SLA compliance, manage critical escalations, and partner with enterprise clients to ensure technology adoption and long-term satisfaction.

Key Responsibilities

1. End-to-End Project Management & Implementation

• Full Life-Cycle Ownership: Lead projects through initiation, scope definition, resource planning, deployment, testing, go-live, and formal customer sign-off.


• Scope & Schedule Management: Build structured work breakdown structures (WBS), track project milestones, and mitigate scope creep through formal change control procedures.


• Technology Deployments: Oversee the installation, configuration, and integration of:
  
  
  
  • ManageEngine Suite: ServiceDesk Plus, Endpoint Central, OpManager, ADManager/ADAudit Plus, PAM360, and Log360.
  
  
  • IT Infrastructure: Enterprise servers, storage solutions, backup appliances, and data center environments.
  
  
  • IT Security & Identity: Next-Gen Firewalls (NGFW), Endpoint Detection & Response (EDR/MDR), Identity & Access Management (IAM/SSO), CyberArk PAM, SIEM, DLP, and Cloud Security controls.
  
  
  
  


• Risk & Issue Governance: Identify delivery bottlenecks, technical roadblocks, and schedule variances early, establishing robust contingency plans.

2. Service Delivery & Incident Escalations

• SLA & KPI Adherence: Enforce contractually agreed SLA metrics for incident response, resolution times, ticket backlogs, and system availability.


• Incident & RCA Management: Take charge of high-priority operational incidents (P1/P2), facilitate Root Cause Analysis (RCA) investigations, and provide post-incident executive summaries to clients.


• Operational Coordination: Partner with internal Team Leads, Technical Leads, and Practice Heads to ensure engineering resources actively address aging or high-severity tickets.


• Continuous Service Improvement (CSI): Analyze ticket trends and recurring failures to execute corrective action plans and enhance operational efficiency.

3. Customer Success & Stakeholder Management

• Account Governance & Reviews: Lead Periodic Service Reviews and Quarterly Business Reviews (QBRs) covering security posture, SLA performance, service adoption, and infrastructure health.


• Escalation Point of Contact: Serve as the trusted liaison between client stakeholders (C-level, IT Heads, CISOs) and internal engineering/OEM support teams.


• Customer Retention & Growth: Partner with Sales and Account Management to identify upsell/cross-sell opportunities, license renewals, and expanded managed services (MSSP/SOC).

Required Qualifications & Experience

• Education: Bachelor’s degree (B.E. / B.Tech) in Information Technology, Computer Science, or an equivalent technical field.


• Experience: 4 to 5 years of progressive experience in Project Management, Service Delivery, or Technical Account Management within a System Integration (SI) or Managed Security Service Provider (MSSP) environment.


• Technical Breadth: Strong practical understanding of enterprise IT infrastructure (virtualization, storage, networking) and cybersecurity architectures (SIEM, PAM, SOC operations, firewalls).


• Process Knowledge: Solid foundation in project management methodologies (Agile, Waterfall) and ITIL framework practices.

Preferred Skills & Certifications

• Certifications (Nice to Have):


• PMI-CAPM, PMP, or PRINCE2 Practitioner


• ITIL v4 Foundation


• OEM certifications in ManageEngine, CyberArk, Fortinet, Cisco, or Microsoft Azure/AWS


• Exceptional written and verbal communication skills; comfortable presenting to C-suite and senior IT leaders.


• Proven capability to manage cross-functional technical teams without direct line-authority.


• Strong negotiation and conflict-resolution skills under tight project deadlines.