Project Manager

Net Access India Limited; Chennai District; On-site; INR 7,317,000 - 10,976,000; Full time

Job summary

Net Access India Limited seeks an experienced Project Manager - IT Operations & Technology to be deployed at our client location in Tokyo, Japan. The role serves as the primary liaison between the client's IT teams and India-based technical and functional teams, ensuring seamless IT operations, service delivery, and project execution.

The ideal candidate will demonstrate strong leadership, governance, and stakeholder management capabilities, with a track record in incident, change, and security

Qualifications

• Experience in IT operations, service delivery, and leadership across complex environments.
• Proven ability to manage stakeholders and customer-facing engagements.
• Strong understanding of governance, risk, and compliance in IT

Responsibilities

• Act as the on-site coordinator for day-to-day IT operations and service delivery.
• Lead infrastructure and technology projects from initiation to implementation.
• Coordinate with cross-functional teams including Infrastructure, Network, Cloud, Database, Applications and Security.
• Drive root-cause analyses and implement corrective actions for recurring issues.
• Prepare governance reviews, status reports, and stakeholder communications.
• Build and manage multidisciplinary IT support teams and offshore collaboration.

Skills

Project management

IT operations leadership

Stakeholder management

Service management

Tools

ITIL

AWS

Azure

Job description

We are seeking an experienced Project Manager - IT Operations & Technology to be deployed at our client location in Tokyo, Japan. The selected candidate will serve as the primary liaison between the client's IT teams and India-based technical and functional teams, ensuring seamless IT operations, service delivery, project execution, and stakeholder management.

This role requires a strong blend of technical expertise, project management capabilities, service management experience, leadership skills, and customer-facing engagement.

Key Responsibilities

IT Landscape Assessment

• Understand and document the client's IT infrastructure landscape, including servers, networks, cloud, applications, databases, endpoint devices, and cybersecurity environment.
• Analyze business processes, technology dependencies, and critical applications.
• Identify operational, security, and service management gaps.
• Recommend improvements to enhance operational efficiency and IT governance.

IT Operations & Service Management

• Act as the on-site coordinator for day-to-day IT operations and service delivery.
• Ensure availability, stability, and performance of IT infrastructure and business-critical applications.
• Coordinate Incident, Problem, Change, and Service Request Management.
• Drive root cause analysis and corrective actions for recurring issues.
• Maintain operational documentation, escalation procedures, and service reporting.

Project & Governance Management

• Lead infrastructure and technology projects from initiation to implementation.
• Prepare project plans, timelines, milestones, risk registers, and status reports.
• Monitor project deliverables, dependencies, risks, and issue resolution.
• Conduct governance reviews and stakeholder meetings.

Infrastructure & Cybersecurity Coordination

• Coordinate with Infrastructure, Network, Cloud, Database, Application, and Security teams.
• Support vulnerability remediation, patch management, identity & access management, and security incident management.
• Ensure adherence to cybersecurity and compliance standards.

Team Management & Capability Building

• Assess support requirements and define team structures.
• Build and manage multidisciplinary IT support teams.
• Identify skill gaps and recommend training initiatives.
• Collaborate with offshore teams for efficient service delivery.

Client Relationship Management

• Build strong relationships with client IT and business stakeholders.
• Gather requirements and translate business needs into actionable technical plans.
• Present service reviews, project updates, and governance reports.

Preferred Certifications

• ITIL
• Cloud certification AWS / Azure /
• Relevant infrastructure/network certifications