Assistant Operations Manager

VSG Netralaya; Tauru; On-site; INR 420,000 - 620,000; Full time

Job summary

VSG Netralaya Eye Hospital in Tauru, Haryana, is seeking an Assistant Operations Manager to support daily hospital operations onsite. You will supervise non-clinical staff, coordinate patient flow, manage scheduling, and assist with inventory, procurement, and vendor coordination.

You will help implement operational policies, monitor quality and safety standards, track KPIs, and prepare basic reports for senior management, while addressing patient service concerns and collaborating with medical

Qualifications

• Bachelor’s degree in hospital administration or related field.
• Experience in hospital/clinic operations coordination.
• Strong service orientation with excellent communication and conflict resolution.
• Proficiency with MS Office and hospital information systems.
• On-site, full-time role in Tauru.

Responsibilities

• Supervise non-clinical staff and coordinate day-to-day activities.
• Manage scheduling and front-office activities.
• Assist with inventory, procurement and vendor coordination.
• Help implement operational policies and monitor quality and safety standards.
• Track KPIs and prepare basic reports for senior management.
• Address patient service concerns and collaborate with relevant teams.

Skills

Operational management

Administrative skills

Communication skills

Healthcare operations knowledge

MS Office proficiency

On-site work

Education

Bachelor’s degree in hospital administration

Diploma in healthcare management

Tools

Practice management systems

Job description

Company Description

VSG Netralaya Eye Hospital is a pioneering eye care facility that focuses on providing advanced treatment at affordable costs. The hospital offers a comprehensive range of services, including cataract, retina, oculoplasty, and glaucoma care under one roof. By combining modern technology with patient-centered care, VSG Netralaya aims to make specialized eye treatments more accessible to the community. The team is committed to maintaining high clinical standards while ensuring a supportive and efficient environment for both patients and staff.

Role Description

The Assistant Operations Manager is a full-time, on-site role based at VSG Netralaya Eye Hospital in Tauru. This role involves supporting daily hospital operations, coordinating patient flow, and ensuring that clinical and administrative processes run smoothly. Responsibilities include supervising non-clinical staff, managing scheduling and front-office activities, and assisting with inventory, procurement, and vendor coordination. The Assistant Operations Manager will help implement operational policies, monitor compliance with quality and safety standards, track key performance indicators, and prepare basic reports for senior management. The role also includes addressing patient service concerns, collaborating with medical and administrative teams, and contributing to continuous improvement initiatives within the hospital.

Qualifications

• Operational management skills, including experience in coordinating day-to-day activities, workflow optimization, and basic project or process management.
• Administrative and organizational skills, such as scheduling, documentation, record-keeping, and handling hospital or clinic front-office operations.
• Communication and interpersonal skills to interact effectively with patients, clinical staff, and external partners, with a strong focus on service orientation and conflict resolution.
• Basic understanding of healthcare or hospital operations, including familiarity with patient registration, billing processes, and quality or safety protocols (eye care experience is an advantage).
• Proficiency with common office software (e.g., MS Office, spreadsheets) and comfort working with hospital information systems or practice management tools.
• Ability to work on-site full-time in Tauru, manage multiple priorities, and maintain accuracy and attention to detail in a fast-paced environment.
• Relevant education such as a bachelor’s degree or diploma in hospital administration, healthcare management, business administration, or a related field is preferred.
• Prior experience in hospital, clinic, or healthcare operations coordination or team supervision is highly beneficial.