Assistant / Operations Manager

Pharmapoint Group; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Pharmapoint Group in Mumbai seeks an experienced Head of Operations to lead branch distribution, logistics, and sales. You will oversee day-to-day operations, ensure regulatory compliance, and optimize processes across sales, warehouse, and finance teams.

The role requires deep knowledge of pharma distribution, strong leadership, and a track record of driving KPIs. MBA and ERP/SAP exposure are preferred, with 12–16 years in pharma logistics or related fields.

Qualifications

• Strong leadership and team management skills.

Responsibilities

• Manage day-to-day branch operations including sales, dispatch, billing, logistics, and collections.
• Coordinate between sales, warehouse, logistics, and finance teams for smooth operations.
• Monitor branch performance against targets and KPIs, driving cost control.
• Drive branch sales growth and build relationships with hospitals, pharmacies, distributors.
• Oversee inventory planning, FIFO/FEFO compliance, expiry management.
• Ensure compliance with drug control regulations, GDP norms, and SOPs.
• Lead branch staff, conduct performance reviews, and staff development.
• Prepare MIS, sales reports, and inventory/compliance updates.
• Handle customer escalations and ensure timely order fulfillment.

Skills

Leadership

Team management

Communication

Pharma distribution knowledge

Strategic planning

Education

Bachelor's/Master's degree in any field

MBA or equivalent qualification preferred

Tools

ERP/SAP

Distribution management software

Job description

The core responsibilities for the job include the following:

Operations and Branch Management:

• Manage day-to-day branch operations, including sales, dispatch, billing, logistics, and collections.
• Ensure smooth coordination between sales, warehouse, logistics, and finance teams.
• Monitor branch performance against targets and KPIs.
• Maintain operational efficiency and cost control.

Sales and Business Development:

• Drive branch sales growth and achieve monthly/quarterly targets.
• Develop and maintain relationships with hospitals, pharmacies, distributors, and key customers.
• Support the sales team with pricing approvals, order prioritization, and issue resolution.
• Identify opportunities to expand market reach and product penetration.

Inventory and Supply Chain Management:

• Oversee inventory planning, stock availability, and timely replenishment.
• Ensure FIFO/FEFO compliance, expiry management, and minimal stock losses.
• Monitor inward, outward, and returns of pharmaceutical products.
• Coordinate with the central warehouse and suppliers for stock movement.

Compliance and Regulatory Adherence:

• Ensure compliance with drug control regulations, GDP norms, and company SOPs.
• Maintain all statutory licenses, documentation, and audit readiness.
• Ensure proper storage conditions as per pharmaceutical standards.

Team Leadership and HR Coordination:

• Lead, motivate, and manage branch staff, including sales, billing, warehouse, and support teams.
• Conduct performance reviews, training, and staff development activities.
• Ensure discipline, attendance, and adherence to company policies.

Financial Control and Reporting:

• Ensure timely billing, collections, and reconciliation.
• Prepare and submit MIS, sales reports, inventory reports, and compliance updates to management.

Customer Service and Issue Resolution:

• Handle escalations from customers and ensure timely resolution of complaints.
• Ensure high service levels for order fulfillment and delivery timelines.

Requirements:

• Strong leadership and team management skills.
• In-depth knowledge of pharma distribution operations.
• Excellent communication and coordination skills.
• Proficiency in ERP/SAP or distribution management software will be added as an advantage.
• Bachelor's/Master's degree in any field.
• MBA or equivalent qualification preferred.
• 12-16 years of experience in pharmaceutical distribution or healthcare logistics or any other industry.