Assistant Operations Manager

Dresma; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Dresma is seeking an Assistant Manager Operations to oversee daily operations, coordinate internal teams and freelancers, and ensure timely, high-quality client project delivery.

The role requires strong leadership, communication, and planning skills to thrive in a fast-paced SaaS environment. You will monitor performance, optimize processes, and maintain effective client communications across shifts.

Qualifications

• Proven experience managing large teams and multiple projects.
• Excellent client-handling and stakeholder management.
• Strong leadership, planning, and organizational skills.
• Ability to work under pressure and meet deadlines.
• Flexible to work in rotational shifts.

Responsibilities

• Manage day-to-day operational activities and ensure smooth workflow execution.
• Coordinate with internal teams to meet deadlines.
• Supervise freelancers/vendor resources for project delivery.
• Act as the point of contact for clients and coordinate delivery.
• Monitor productivity, allocate resources, and optimize processes.
• Handle escalations and maintain client satisfaction.
• Prepare operational reports and track KPIs.
• Ensure documentation and SOP adherence.
• Support cross-functional collaboration to improve efficiency.

Skills

Communication

Interpersonal skills

Client handling

Stakeholder mgmt

Team management

Leadership

Problem solving

Planning

Organization

Multitasking

Decision making

Conflict resolution

Office tools

PM tools

Shift flexibility

Tools

MS Office

Google Workspace

Project management tools

Job description

Dresma is a global SaaS company revolutionizing visual content creation for e-commerce brands. Our mission is to make high-quality, platform-optimized visuals accessible to online sellers of all sizes, empowering them to succeed in competitive marketplaces.

Role Description

We are looking for a proactive and detail-oriented Assistant Manager Operations to oversee daily operations, manage internal teams and freelancers, and ensure timely delivery of client projects with high quality standards. The ideal candidate should possess strong leadership, communication, and planning skills, with the ability to thrive in a fast-paced environment.

Key Responsibilities

• Manage day-to-day operational activities and ensure smooth workflow execution.
• Coordinate with internal teams to ensure tasks are completed efficiently and within deadlines.
• Supervise and manage freelancers/vendor resources for project execution and delivery.
• Act as a point of contact for clients, handling communication, updates, and delivery coordination.
• Ensure timely and accurate delivery of work while maintaining quality standards.
• Monitor team productivity, allocate resources effectively, and optimize operational processes.
• Handle escalations, resolve operational issues, and maintain client satisfaction.
• Work closely with cross-functional teams to improve operational efficiency and workflow management.
• Prepare operational reports, track KPIs, and provide regular updates to management.
• Maintain proper documentation, process compliance, and SOP adherence.
• Ensure smooth functioning across different/rotational shifts as per business requirements.
• Identify process improvement opportunities and implement best operational practices.
• Manage workload prioritization and ensure effective task delegation.
• Foster a positive, collaborative, and performance-driven work environment.

Required Skills & Qualifications

• Strong communication and interpersonal skills.
• Excellent client-handling and stakeholder management abilities.
• Proven experience in managing large teams and coordinating multiple projects simultaneously.
• Strong leadership and people management skills.
• Critical thinker with strong problem-solving abilities.
• Good planner with excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Strong decision-making and conflict-resolution capabilities.
• Proficiency in MS Office, Google Workspace, and project management tools.
• Ability to adapt to changing priorities and operational requirements.
• Flexible to work in rotational shifts.

Preferred Experience

• Experience in operations management, project coordination, or team handling roles.
• Prior experience managing freelancers or remote teams is preferred.
• Experience in client servicing/customer operations will be an added advantage.