Assistant Officer, Specialist, Claims and Investigations Operations, Consumer Banking Ops, Technology and Operations

DBS Bank; India; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd. seeks Graduate Technology Associates for its Technology Centre in India. Fresh engineering graduates will contribute to system design, implementation, and ongoing support, while learning to resolve disputes and improve processes.

You will join a dynamic team focused on delivering robust technology solutions in a banking environment, with opportunities to grow through hands-on learning and cross-functional collaboration.

Qualifications

• Minimum 1-3 years of experience in banking operations, focusing on claims and investigations
• Strong understanding of scheme settlement and dispute processes
• Excellent problem-solving and analytical skills; ability to work collaboratively with cross-functional teams
• Strong attention to detail and ability to multitask
• Proficient in data analysis and reporting
• Excellent communication and interpersonal skills

Responsibilities

• Perform daily dispute process for inward and outward cases across DC, CC, Payments, Merchant checkout, and Unauthorized transactions
• Review and control all dispute-related processes
• Collaborate with cross-functional teams to ensure efficient resolution of customer disputes
• Analyze dispute data and trends to identify root causes and implement preventive measures
• Ensure compliance with scheme settlement and dispute processes
• Provide training and guidance to team members on dispute handling and investigation procedures
• Continuously improve operational efficiency and customer experience

Skills

Dispute process

Data analysis

Communication

Cross-functional teamwork

Attention to detail

Multitasking

Education

Graduate degree

Job description

Business Function

DBS Group Technology and Operations (T&O) is at the forefront of enabling and empowering the bank with an efficient, nimble, and resilient infrastructure. We are committed to delighting our business partners through innovative technology solutions and fostering a culture of productivity, quality, and continuous innovation.

We are seeking highly motivated and talented Graduate Technology Associates to join our country tech teams. This role is designed for fresh engineering graduates who are passionate about technology, eager to learn, and ready to contribute to shaping the future of banking through system design, implementation, and ongoing support. You will be part of a dynamic environment that encourages innovation, problem-solving, and continuous development, working on critical projects that impact our customers and the broader financial ecosystem.

Key Requirements

Job Purpose

• Perform daily dispute process for both inward and outward for DC, CC, Payments, Merchant checkout, and Unauthorized transactions
• Review and control all dispute-related processes
• Collaborate with cross-functional teams to ensure efficient and effective resolution of customer disputes
• Analyze dispute data and trends to identify root causes and implement preventive measures
• Ensure compliance with scheme settlement and dispute processes
• Provide training and guidance to team members on dispute handling and investigation procedures
• Continuously improve operational efficiency and customer experience

Requirements

• Minimum 1-3 years of experience in banking operations, with a focus on claims and investigations
• Strong understanding of scheme settlement and dispute processes
• Excellent problem-solving and analytical skillsAbility to work collaboratively with cross-functional teams
• Strong attention to detail and ability to multitask
• Proficient in data analysis and reporting
• Excellent communication and interpersonal skills

Educational Qualification

• Minimum Graduate

Location:

Technology Centre

Job:

Operations

Schedule:

Regular

Employee Status:

Full time