Assistant Manager – Workplace Experience & Workspace Delivery

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for an Assistant Manager – Workplace Experience & Workspace Delivery in Bengaluru. The role leads a team of workplace experience enablers, ensures cleanliness and efficient services, and aligns with the Workspace Experience team to delight occupants.

You will manage daily operations, oversee SOPs/SLA compliance, coordinate with vendors, and drive continuous service improvements while maintaining excellent stakeholder communication and

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–6 years progressive experience in hospitality, facilities management, soft services, hotel housekeeping, or workplace services.
• At least 2 years of team leadership or supervisory experience.
• Experience managing vendor relationships and service contracts.

Responsibilities

• Lead and develop Workplace Experience Enablers and housekeeping staff, coaching and growth.
• Coordinate team schedules and coverage for seamless service delivery.
• Oversee daily workplace operations, SOPs and SLAs adherence.
• Manage vendor relationships and service contracts; ensure performance against KPIs.
• Conduct quality checks and drive continuous improvement in service delivery.
• Collaborate with stakeholders to meet evolving workplace needs and occupant experience.

Skills

Leadership

Communication

Customer service

Vendor management

Data analysis

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Hotel Management

Business Administration

Facilities Management

Tools

MS Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics (Integrated Facilities Management) Position Overview The Assistant Manager – Workplace Experience & Workspace Delivery serves as a strategic operational leader, overseeing and elevating workplace services and day‑to‑day housekeeping operations to achieve exceptional occupant and guest experiences. This role combines hands‑on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem‑solving, and continuous improvement initiatives. Working within Work Dynamics (Integrated Facilities Management), the position maintains a large, modern and upscale office, enforces quality assurance for cleanliness, and ensures alignment with the Workspace Experience team to create Employee Delight with agility of mind. The role requires a service‑minded professional who can balance operational efficiency with the human‑centered approach needed to create workplace environments that truly delight users.

Team Leadership & Development

• Lead, mentor, and develop Workplace Experience Enablers and housekeeping staff, providing coaching, performance feedback, and professional growth opportunities
• Establish clear performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria
• Foster a culture of service excellence, attention to detail, and continuous learning within the workplace services team
• Coordinate team schedules, workload distribution, and coverage to ensure seamless service delivery across all operating hours
• Assign team members duties and inspect work for conformance to prescribed standards of cleanliness
• Support team members in resolving complex occupant requests and challenging operational situations

Operational Excellence Management

• Oversee daily workplace and housekeeping operations to ensure “works every time” reliability across all service touchpoints
• Monitor and audit compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) across all workplace services
• Conduct regular quality assessments and spot‑checks of both internal team performance and vendor service delivery
• Implement and manage change control processes, ensuring all modifications are properly documented and communicated
• Oversee Clear Deck policy enforcement, lost property processes, and comprehensive reporting to Workplace Experience teams for stakeholder communication
• Schedule cleaning of carpets, upholstery, deep cleaning projects, window cleaning, and periodic major cleaning projects
• Ensure proper key control procedures are utilised by staff

Vendor Management & Contract Oversight

• Manage relationships with multiple service providers, ensuring contractual obligations are consistently met
• Evaluate vendor performance against established KPIs and SLAs, implementing corrective actions when necessary
• Coordinate vendor activities to minimize disruption to occupants while maintaining service quality standards
• Coordinate with specialist vendors including Pest Control, Horticulture, Floor Maintenance, and Facade Maintenance
• Investigate concerns regarding housekeeping service and equipment, and take corrective action
• Review and assess operational and technical site requirements to ensure contracts provide necessary supplies and services
• Inventory cleaning supplies and order to ensure adequate stock levels
• Submit requests for repair and periodic maintenance of cleaning equipment
• Schedule and complete all PPM (Planned Preventive Maintenance) works and audit works completed by vendors under AMC contracts
• Negotiate service improvements and cost optimizations within established procurement guidelines

Strategic Operations & Continuous Improvement

• Analyze operational data and performance metrics to identify trends, opportunities, and areas for enhancement
• Develop and implement process improvements that enhance efficiency while maintaining or improving service quality
• Lead cost optimization initiatives with a value‑driven mindset, balancing budget consciousness with service excellence
• Prepare comprehensive risk assessments for self‑delivered services and ensure appropriate mitigation strategies
• Maintain current and accurate information within Client Property Services SharePoint systems

Emergency Response & Critical Incident Management

• Serve as escalation point for after‑hours critical issues and emergency situations
• Lead incident response coordination, ensuring proper documentation, communication, and follow‑up actions
• Establish and maintain emergency protocols, ensuring team readiness for various scenarios
• Report building incidents through established escalation channels with appropriate measures and solutions
• Coordinate with security, facilities, and other stakeholders during emergency situations

Customer Experience & Stakeholder Communication

• Resolve complex occupant complaints and concerns, ensuring satisfactory outcomes and proper follow‑up
• Maintain proactive communication with Workplace Experience Site Leads regarding operational performance, risks, and opportunities
• Maintain clear, efficient communication and coordination with engineering and front‑of‑house teams
• Collaborate with Lines of Business (LOBs) to understand evolving workplace needs and adjust service delivery accordingly
• Champion the employee delight philosophy, ensuring all team interactions reflect a commitment to exceptional service
• Conduct regular occupant feedback sessions and implement improvements based on user input

Required Qualifications (Education & Experience)

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management, or related field
• Minimum 3–6 years of progressive experience in hospitality, facilities management, soft services, hotel housekeeping, or workplace services
• At least 2 years of team leadership or supervisory experience, preferably in service‑oriented environments
• Demonstrated experience managing vendor relationships and service contracts

Core Competencies

• Exceptional verbal and written communication skills with ability to interact professionally with all organizational levels
• Proven ability to lead teams, manage performance, and develop talent in fast‑paced service environments
• Experience with workplace technology systems, reporting tools, and data analysis
• Proficient in MS Office suite

Personal Attributes

• Service excellence mindset with genuine commitment to creating positive workplace experiences
• An eye for detail and the ability to effectively deal with clients, other departments, and housekeeping staff
• Adaptable and open to new ideas with willingness to challenge existing processes for improvement; versatile in meeting client changing needs
• Strong organizational skills with ability to manage multiple priorities and competing demands
• Proactive approach to identifying and addressing potential issues before they impact occupant experience

Location

• On‑site –Bengaluru, KA

Scheduled Weekly Hours

• 0

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.