Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai seeks an Assistant Facilities Manager to lead the day-to-day workplace experience and ensure a high-touch environment for employees, visitors, and partners. You will collaborate with the Workplace Manager, IT, Security and cross-functional teams to deliver proactive service and operational excellence.

The ideal candidate brings 4–7 years of hospitality or facilities experience, a customer-first mindset, and strong communication skills to handle multiple

Qualifications

• 4-7 years minimum experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Responsibilities

• Lead day-to-day workplace experience and act as first impression for employees, visitors and partners.
• Oversee and guide the Workplace Experience Coordinator in daily office operations.
• Coordinate meetings, events, catering, AV, vendors and serviced office environments.
• Support site operations, safety procedures, and incident response with escalation when needed.
• Ensure budget awareness and collaborate with finance on PO and invoicing processes.
• Prepare periodic reports on events, activations and workplace programs.

Skills

Customer service excellence

Facility/operations

Vendor & event coordination

Cross-functional collaboration

Communication skills

Digital productivity tools

Tools

Jira

Slack

Google Workspace

Microsoft Office

Help desk tools

Job description

Overall Role

As the Assistant Facilities Manager, you will lead the day-to-day workplace experience and act as the first impression for employees, visitors, and partners. You will deliver a high-touch, high-impact workplace environment by combining warm hospitality, strong operational discipline, proactive communication, and practical follow-through.

This role works closely with the Workplace Manager, the local building community team, the serviced office or co-working partner, and other cross-functional stakeholders such as IT, Corporate Security and others. You will support daily operations, employee requests, workplace activations, events, vendor coordination, and broader regional initiatives that improve employee experience and operational excellence. The ideal candidate is proactive, composed, service-mindful, and comfortable making real-time decisions within agreed guardrails. They take ownership, solve problems with good judgement, and know when to escal[e] safety risks, major disruptions, material budget changes, policy decisions, or issues with broader site impact.

Duties & Responsibilities

Workplace Experience and employee hospitality

Represent Workplace in a courteous, efficient, and friendly manner in all guests, customers and employee interactions.

Foster a sense of community and create happiness at work for our team, the users of the office and their guest.

Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (desk, conference rooms, pantries, utilities etc.) are stocked and maintained.

Own the overall workplace experience day to day, proactively identifying and resolving issues end to end and escalating only where safety, material cost, scope, policy or leadership decisions are required.

Respond to employee requests and feedback through Jira, Slack, email, or other agreed channels with empathy, accuracy, and efficiency.

People Management and Office Operations

Oversee and provide guidance to Workplace Experience Coordinator (WEC) in day-to-day office operations, including mail, shipping and receiving, office supplies, snacks, general inventory, workspace readiness, and service follow‑up.

Embodily the values and requirements of a JLL People Manager.

Provide operational coverage in the absence of the WEC.

Support meeting rooms, all‑hands spaces, and other bookable areas by troubleshooting calendar clashes, room readiness, AV setup, and daily reset needs.

Set up desks, provision workplace equipment, conduct office tours, and provide a memorable onboarding experience for new hires in partnership with Workplace and People teams.

Conduct site inspections and assessments to ensure building procedures, service standards, and performance measures are maintained.

Identify opportunities to improve operational standards, employee experience, efficiency, and cost effectiveness.

Events, activations and food program support

Works closely with WEC to support and coordinate on‑site and events, including space booking, room layout, AV setup and takedown, guest greeting, catering, rentals, logistics, and post‑event reset.

Manage event requests, changes, and last‑minute needs calmly and efficiently while keeping stakeholders informed.

Partner with catering, F&B, events, and logistics teams to ensure event delivery, food quality, timing, and guest experience meet expectations.

Support Workplace‑led employee programs, office activations, company traditions, celebrations, and JAPAC cultural initiatives.

Prepare monthly or quarterly event, program, and experience reports as required by the Workplace Manager.

Communicating clear and concisely in a timely manner. Processing high volume emails with accuracy and efficiency.

Site Operations

Ensure planned preventative maintenance is performed to site’s requirement, and any corrective maintenance is performed on a timely manner.

Seek ways to improve operational standards and cost effectiveness.

24/7 emergency call support and site attendance is required.

Coordinate with external vendors and building partners for cleaning, maintenance, IT support, catering, access control, and day‑to‑day facilities needs.

Support and ensure that JLL KPIs and savings targets are met.

Maintain strong working relationships with building management teams, including coordination of cleaning schedules, maintenance visits, access requirements, and site projects.

Assist in the implementation of Industry Best Practice operations, in accordance with JLL’s OpsAIDE and JCAP standards and processes.

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained always.

Seek ways to improve operational standards and cost effectiveness.

Prepares monthly and quarterly reports in a timely manner for JLL reporting to client.

Perform any ad‑hoc tasks as directed by the Workplace Manager.

Health & Safety Management

Implement and manage safety procedures to ensure the provision of a safe working environment.

Ensure compliance with statutory regulations on fire, health and safety standards.

Procurement & Vendor Management

Manage multiple vendors using hard and soft skills to deliver services on time and within budget.

Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL’s procurement best practices.

Finance Management

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.

Track budget‑related details for events and workplace programs, escalating when costs, scope, risk, or safety considerations materially change.

Ensure prompt and accurate management of purchase orders in JDE.

Responsible for Invoice and Payment process for vendors on JLL & client system.

What You Will Need

• 4-7 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
• Excellent organizational skills and process management.
• Excellent written and verbal communication skills across email, Slack, in‑person interactions, and stakeholder updates.
• Adaptable to the use of AI tools to support productivity and efficiency.
• Proficiency with Google Workspace and Microsoft Office; comfort using Jira, help desk tools, Slack, and other workplace systems.
• Experience coordinating events, catering, AV, vendors, or serviced office environments is highly regarded.
• Basic familiarity with purchase orders, invoice processing, vendor management, or workplace reporting is preferred.

Working Expectations

This role is expected to be primarily on‑site. This role will be the direct line manager for the WEC across other locations in India. The role may require occasional overtime or after‑hours coverage for events, incidents, office activations, or urgent workplace needs. The successful candidate should be comfortable being highly visible in the office, walking floors regularly, engaging with employees, and taking practical ownership of workplace issues.

Location

On‑site – Mumbai, MH

Scheduled Weekly Hours

48

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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