Assistant Manager – Trustee Billing and Reporting

Altisource; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Altisource is hiring an Assistant Manager – Trustee Billing and Reporting to lead the billing operations team and ensure accurate, timely invoicing for mortgage-related services. You will manage milestone-based billing, monitor performance against SLAs, and drive improvements with automation and AI.

The role requires 7+ years in Title or Mortgage Industry, strong leadership, MS SQL and Excel proficiency, and a detail-oriented, proactive mindset.

Qualifications

• Graduate with 7+ years post-qualification experience in Title or Mortgage Industry.
• Strong leadership and interpersonal skills.
• Proactive, deadline-conscious and assertive.
• Expertise in MS Office and MS SQL.
• Self-starter, team player, able to meet changing demands.
• Solid problem solving and analytical skills.

Responsibilities

• Lead Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed within SLAs.
• Oversee end-to-end trustee billing lifecycle and ensure timely, accurate invoicing per contracts.
• Identify and prevent revenue leakage by promptly recognizing transferred loans and portfolios.
• Monitor billing performance, workflow volumes, and unbilled balances; implement corrective actions.
• Provide regular SLA reporting, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review monthly revenue reporting and forecasts; coordinate with Corporate Controller.
• Support internal and external audits, SOX compliance, reconciliations, and documentation requests.
• Drive automation and AI-enabled improvements to billing accuracy, efficiency, and scalability.

Skills

People leadership

Excel

Analytical

Communication

Stakeholder management

Automation

SLA adherence

Education

Graduate

Tools

MS SQL

MS Excel

Job description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Assistant Manager – Trustee Billing and Reporting

Job Description

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely, accurately, and in accordance with the specific customer requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as reported to the billing team and that all billable activities are tracked, and invoiced to the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks, implementing corrective actions to ensure timely billing execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities.
• Exceptional attention to detail and commitment to quality.
• Strong people leadership, coaching, and team development skills.
• Advanced Microsoft Excel and analytical capabilities.
• Ability to manage deadlines in a high-volume, SLA-driven environment.
• Strong accountability, ownership mindset, and pride in delivering accurate results.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and AI adoption.

Qualification

The candidate should be a Graduate.

• Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.