Assistant Manager, Trustee Billing and Reporting

Altisource; India; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

6 paid days off per year

Employee engagement programs

Habitat for Humanity volunteering

Job summary

Altisource, a NASDAQ-listed company, invites applications for the role of Assistant Manager, Trustee Billing and Reporting. The position leads the Trustee Billing operations, oversees a team of Billing Leads and Analysts, and ensures accurate milestone-based invoicing within established SLAs.

The role interfaces with Accounting and Senior Management to deliver timely revenue reporting. Ideal candidates will have 7+ years in Title or Mortgage services, strong MS Excel and SQL skills, and a

Qualifications

• Graduate with 7+ years of post-qualification experience in Title or Mortgage Industry.
• Strong interpersonal and leadership skills with proactive, deadline-conscious attitude.
• Expertise in MS Office and MS SQL, capable of detailed analysis and reporting.
• Self-motivated team player capable of driving SLAs and process improvements.

Responsibilities

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely and accurately.
• Monitor billing performance, identify bottlenecks, and drive actions to ensure timely billing execution.
• Prepare and review weekly and month-end revenue reporting and forecast packages for leadership.
• Support audits, SOX compliance, reconciliations, and documentation requests.
• Drive automation and AI-enabled initiatives to improve billing accuracy and scalability.

Skills

MS Excel

MS SQL

Leadership

Billing operations

SLA management

Communication

Education

Graduate

Tools

Microsoft Office

MS SQL

Job description

Assistant Manager, Trustee Billing and Reporting

• Full-time

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with7 out of the top 10mortgage servicers, operateone of the top threereal estate auction websites, and manage a cooperative which represents15%+ market shareof the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely, accurately, and in accordance with the specific customer requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as reported to the billing team and that all billable activities are tracked, and invoiced to the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks, implementing corrective actions to ensure timely billing execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities.

Qualification

• The candidate should be a Graduate.
• Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.

Key Competencies

• Exceptional attention to detail and commitment to quality.
• Strong people leadership, coaching, and team development skills.
• Advanced Microsoft Excel and analytical capabilities.
• Ability to manage deadlines in a high-volume, SLA-driven environment.
• Strong accountability, ownership mindset, and pride in delivering accurate results.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and AI adoption.

Competitive salary based on your experience and skills

Good Health

Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness

• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.