Assistant Manager - Travel Process Training

WNS Global Services Pvt Ltd; Gurugram District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

WNS Global Services Pvt Ltd in Gurgaon seeks an Assistant Manager - Process Training with Travel and GDS experience. The role involves conducting NHT, floor briefings, and ongoing coaching to improve travel process training materials and delivery.

The candidate will manage end-to-end NHT and OJT, deliver training reports, and maintain strong stakeholder communication, ensuring a positive learning environment and timely updates to content.

Qualifications

• Graduate travel experience is required.
• Amadeus or Sabre experience is mandatory.
• GDS experience should be at a mid-level.

Responsibilities

• Conduct NHT for travel process.
• Manage end-to-end NHT and OJT for the process.
• Provide feedback and coaching to the training manager on amendments to training material.
• Prepare and send basic training reports.
• People management and stakeholder communication.
• Identify early warning signals related to trainee performance and behavior.

Skills

Travel experience

GDS experience

Education

Graduate

Tools

Amadeus

Sabre

Job description

REF104052N - Assistant Manager - Process Training - Travel+GDS (Amadeus/Sabre experience) - Gurgaon - (Rotational shifts)

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Travel experience and experience of GDS is a Must
• To Conduct NHT for travel process
• To get the refreshers and floor briefings conducted as and when required
• To evaluate and provide feedback to the training manager on amendments to the training material
• Managing end to end NHT and OJT for the process
• Expert in feedback and coaching
• Excellent in communication
• Eye for detail
• Prepare and send basic Training reports
• People Management
• Identify Early Warning Signals (EWS) related to trainee performance and behavior.
• Provide timely feedback and coaching to support continuous improvement.
• Foster a positive and engaging learning environment.
• Reporting & Stakeholder Management
• Prepare and share accurate training reports with internal stakeholders and clients within defined timelines.
• Collaborate effectively with peers, stakeholders, and clients to ensure smooth communication and alignment.
• Content & Knowledge Management
• Conduct Training Need Identification (TNI) and update training content/plans accordingly.
• Continuously enhance training materials and delivery methods to improve learning effectiveness.

Qualifications

• Graduate Travel Experience
• Mandate on Amadeus / Sabre any one
• GDS Experience Level Mid Level