Assistant Manager - Process Training

WNS Global Services Pvt Ltd; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WNS Global Services Pvt Ltd in Gurugram (GGN) seeks an Assistant Manager - Process Training to oversee end-to-end training delivery, KPI tracking, and alignment with business objectives. You will supervise training leads, collaborate with stakeholders, and drive continuous improvement in training effectiveness.

The role requires 5–7 years in process training with at least 2 years in a supervisory role, strong analytical skills, and excellent communication and stakeholder management abilities.

Qualifications

• Graduate or postgraduate in any discipline.
• 5–7 years of experience in process training, with at least 2 years in a supervisory role.
• Strong analytical skills with KPI tracking experience.
• Excellent communication and stakeholder management abilities.
• Empathy, adaptability, and coaching skills.

Responsibilities

• Training Delivery: conduct and facilitate process-training sessions for staff.
• Training Strategy: design and implement training plans across lines of business.
• KPI Management: monitor and report training KPIs.
• Stakeholder Collaboration: align training with organizational goals.
• Team Leadership: supervise and mentor training leads.
• Continuous Improvement: identify gaps and improve training methods.
• Innovation in Training: adopt digital tools and e-learning.
• Compliance & Governance: ensure programs meet standards.
• Reporting & Analytics: present insights with dashboards.

Skills

Process training

KPI tracking

Stakeholder management

Communication

Coaching

Analytical skills

Empathy

Adaptability

Education

Graduate/Postgraduate in any discipline

Job description

Assistant Manager - Process Training - GGN - REF113358T_2026289878 - Process Trainer - Trainer - Excellent Communication - Immediate Joiner

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description Role Overview:

The Assistant Manager – Process Training will oversee end-to-end training delivery, manage training KPIs, and ensure alignment of training programs with business objectives. This role involves supervising training leads, collaborating with stakeholders, and driving continuous improvement in training effectiveness.

Key Responsibilities:

• Training Delivery: Conduct and facilitate process-training sessions for new hires and existing staff.
• Training Strategy: Design and implement training plans across multiple lines of business.
• KPI Management: Monitor, analyse, and report on training KPIs to ensure compliance and performance.
• Stakeholder Collaboration: Partner with business leaders, HR, and operations to align training with organizational goals.
• Team Leadership: Supervise and mentor training leads, ensuring delivery quality and consistency.
• Continuous Improvement: Identify gaps and implement enhancements in training methodology.
• Innovation in Training: Introduce digital tools, e-learning platforms, and modern training techniques.
• Compliance & Governance: Ensure training programs meet organizational and regulatory standards.
• Reporting & Analytics: Present insights using dashboards and data visualization tools.

Qualifications

• Graduate/Postgraduate in any discipline.
• 5–7 years of experience in process training, with at least 2 years in a supervisory role.
• Strong analytical skills with expertise in KPI tracking.
• Excellent communication and stakeholder management abilities.
• Empathy, adaptability, and coaching skills.

Experience Level Senior Level