Group Manager - Process Training - Pune - REF111607D_2026281466 - (Training Manager, Insurance back ground, Process training)

WNS; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

WNS is seeking a Training Leader with 5+ years of experience to drive enterprise training across large teams. The role focuses on efficiency, digital training solutions, and stakeholder alignment to deliver measurable business impact.

The successful candidate will lead a high-performing team, apply Six Sigma and Agile practices, and champion training automation while maintaining the WNS values and growth mindset. London Market certification is a plus.

Qualifications

• Experience leading training for 100+ staff across accounts.
• Automation/digitalization of training processes and content.
• Knowledge of Six Sigma and Agile methodologies.
• London Market certification a plus.

Responsibilities

• Plan, execute and monitor all training interventions for the account.
• Develop and manage learning materials; mentor new hires.
• Drive training change management and compliance programs.
• Lead content design with modern tech to stay ahead.
• Measure ROI and align training with business goals.

Skills

Training leadership

Six Sigma

Agile methodology

Digital mindset

Change management

Education

Postgraduate/Graduate

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Drive Training efficiency and effectiveness for the Account through the Training Metrics.

• Plan, execute and monitor all training & development interventions to enhance team and operational excellence· Content development & management· Drive training related change management programs for the account· Work with Ops/Quality/Training Leads to determine training needs· Conduct virtual/ in-person classroom training sessions.
• Prepare fit-for-purpose learning material / Development workshop· Support and mentor new hires as well as in-production front line associates· Plan and schedule Pre-process training and Voice interventions· Design and implement training programs
• Develop and lead a team of highly competent AM & DMs delivering the best of training experiences to the Account(s).
• Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.
• Plan, execute and monitor all training & development interventions to enhance team and operational excellence.
• Drive training related change management and compliance programs for the Account(s)
• Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.
• Drive ROI for the learning investment in people and value delivered to business.
• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
• Lead and develop a high-performing team supporting the Account(s)Qualifications
• Graduate / Post Graduate
• Overall work experience of minimum 5 yrs. as the Training Leader for 100+ people business
• Experience in training automation/digitalization
• Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes
• London Market professional certification will be an add benefit

Qualifications

Postgraduate/Graduate