Assistant Manager – Technical CLM Implementation

Sirion; Gurugram District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Sirion is seeking an Assistant Manager – Technical CLM Implementation to lead SaaS/CLM implementations for global customers. You will work with customers, Success, Professional Services, Product, and Engineering to understand requirements, configure solutions, troubleshoot issues, and ensure successful outcomes.

The role combines technical CLM knowledge with strong stakeholder management, ensuring alignment with customer expectations and Sirion’s product capabilities across projects.

Qualifications

• 6–9 years in SaaS implementation or related roles.
• Hands-on with enterprise software implementations.
• Strong customer-facing experience with global stakeholders.
• Excellent communication skills in English.

Responsibilities

• Lead technical and functional CLM implementations for global customers.
• Configure workflows, access controls, and business rules.
• Coordinate with Product and Engineering for issues and enhancements.
• Provide onsite or remote support as needed.
• Mentor junior team members and improve processes.

Skills

SaaS implementation

Customer-facing

Stakeholder management

Problem solving

Data handling

Education

Bachelor’s Degree or equivalent

B.E./B.Tech

Relevant certifications

Tools

APIs

SQL

Java/Python/SQL

Job description

About Sirion

Sirion is the world’s leading AI‑native Contract Lifecycle Management (CLM) platform, transforming the way global enterprises manage their contracting journey. Powered by generative AI, Sirion delivers intelligent extraction, conversational search, and AI‑driven negotiation capabilities for some of the world’s most valuable brands. With over 7M+ contracts worth nearly $800B under management and recognition from Gartner, IDC, and Spend Matters, Sirion continues to set the benchmark for innovation in CLM.

About Sirion

Sirion is the world’s leading AI‑native Contract Lifecycle Management (CLM) platform, transforming the way global enterprises manage their contracting journey. Powered by generative AI, Sirion delivers intelligent extraction, conversational search, and AI‑driven negotiation capabilities for some of the world’s most valuable brands. With over 7M+ contracts worth nearly $800B under management and recognition from Gartner, IDC, and Spend Matters, Sirion continues to set the benchmark for innovation in CLM.

www.sirion.ai

Power the Future of SaaS Implementations & Why This Role Matters

As an Assistant Manager – Technical CLM Implementation, you will play a key role in delivering successful SaaS and CLM implementations for global customers. You will work closely with customers, business users, Customer Success, Professional Services, Product, Engineering, and other internal teams to understand requirements, configure solutions, troubleshoot complex issues, and ensure successful implementation outcomes.

This role requires a combination of technical understanding, functional problem‑solving, customer‑facing communication, and strong stakeholder management skills. You will take ownership of implementation activities and work independently on complex requirements while ensuring alignment with customer expectations and Sirion’s product capabilities.

How You’ll Make an Impact

Customer & Stakeholder Management

• Act as a key technical and functional point of contact for customers during implementation and post‑implementation activities.
• Engage with global customers and stakeholders to understand business requirements, clarify expectations, and provide effective solutions.
• Conduct requirement discussions, solution walkthroughs, status updates, and issue‑resolution meetings with customers and internal stakeholders.
• Effectively communicate technical concepts and implementation decisions to both technical and non‑technical stakeholders.

Requirement Analysis & Solutioning

• Understand and analyze customer business processes and translate requirements into scalable SaaS/CLM solutions.
• Validate requirements against product capabilities and identify gaps, dependencies, and potential implementation challenges.
• Recommend appropriate configuration or process solutions based on customer requirements.
• Work with stakeholders to define acceptance criteria, implementation approach, and expected outcomes.
• Identify opportunities for process improvements and product enhancements based on customer needs.

Technical CLM Implementation & Configuration

• Drive configuration and implementation activities for the Sirion CLM platform based on approved business requirements.
• Work on complex configurations involving workflows, user access, system settings, business rules, and other platform capabilities.
• Support end‑to‑end implementation activities, from requirement gathering and configuration through testing, deployment, and post‑go‑live support.
• Troubleshoot configuration and technical issues and identify the root cause of implementation challenges.
• Coordinate with Product and Engineering teams for defects, integrations, product limitations, and enhancement requirements.
• Provide onsite or remote implementation support for global customers when required.

Issue Ownership & Resolution

• Take end‑to‑end ownership of complex customer issues and drive them through investigation, resolution, and closure.
• Analyze issues using available system information, logs, data, configurations, and customer inputs.
• Identify recurring issues and recommend preventive or process improvements.
• Work with Engineering and Product teams to resolve complex technical issues and ensure timely follow‑up.
• Maintain clear communication with customers and internal stakeholders throughout the resolution process.

Microsoft Tools & Data Analysis

• Use Microsoft Excel extensively for data analysis, validation, reconciliation, reporting, and implementation activities.
• Demonstrate strong proficiency in Microsoft Excel, Word, PowerPoint, and other Microsoft tools used for implementation and stakeholder communication.
• Work with large datasets and perform data validation, transformation, and quality checks as part of implementation activities.
• Prepare implementation documentation, process flows, configuration documents, and customer‑facing presentations.

Cross‑functional Collaboration & Leadership

• Collaborate with Customer Success, Professional Services, Product, Engineering, Service Desk, and other teams to deliver successful customer outcomes.
• Mentor and guide junior team members on implementation processes, troubleshooting, documentation, and customer communication.
• Contribute to improving implementation processes, standard operating procedures, and best practices.
• Take ownership of assigned implementation workstreams and ensure timely delivery against agreed timelines.

Skills & Experience You Bring to the Table

Required Experience

• 6–9 years of experience in SaaS implementation, technical implementation, application support, enterprise software implementation, or a similar technology‑focused role.
• Hands‑on experience working on SaaS/B2B enterprise software implementations, preferably in CLM, CRM, ERP, workflow, or other enterprise platforms.
• Strong experience in customer‑facing roles, with the ability to work directly with global customers and stakeholders.
• Proven experience in requirement gathering, analysis, configuration, testing, troubleshooting, and implementation support.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and business stakeholders.

Technical Skills

• Strong understanding of SaaS applications, enterprise software, implementation methodologies, and system configuration.
• Good understanding of application workflows, user access/roles, data structures, integrations, and system dependencies.
• Strong understanding of data handling, validation, mapping, and troubleshooting.
• Exposure to APIs, web technologies, databases, or system integrations is an added advantage.
• Programming/coding experience in any language such as Java, Python, JavaScript, SQL, etc. is an added advantage.

Core Competencies

• Customer‑centric approach with strong stakeholder management skills.
• Strong ownership and accountability for implementation outcomes.
• Ability to independently manage multiple priorities and implementation activities.
• Strong analytical, troubleshooting, and problem‑solving capabilities.
• Ability to work effectively in a fast‑paced, global SaaS environment.

Education & Qualifications

• Required: Bachelor’s Degree or equivalent Degree/Diploma.
• Preferred: B.E., B.Tech, BCA, MCA, or similar Technology‑focused Degree/Diploma.
• Relevant certifications in SaaS implementation, CLM, cloud technologies, programming, or enterprise applications would be an added advantage.

Commitment to Diversity and Inclusion

Sirion is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value different perspectives and provide equal employment opportunities without discrimination based on race, gender, age, disability, religion, or any other protected characteristic.