Assistant Manager - Spa

The Postcard Hotel; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Postcard Hotel seeks an Assistant Manager – Spa to lead the pre-opening setup and ongoing operations of the spa, delivering luxury experiences and ensuring top-tier service.

You will personally perform treatments when needed and lead a team to uphold grooming, hygiene and impeccable guest care, while collaborating with hotel operations for seamless guest experiences.

Qualifications

• 4–7 years of experience in spa operations, preferably in a luxury hotel/resort.
• Hands-on experience in multiple spa therapies and treatments.
• Experience in pre-opening a spa/resort is highly preferred.
• Proven ability to hire, train and lead spa therapists.

Responsibilities

• Lead the pre-opening setup of the spa, including SOPs, treatment menu, products, equipment and processes.
• Hire, train and manage spa therapists and support staff.
• Establish and maintain high standards of service, hygiene, grooming and guest experience.
• Deliver spa treatments personally when required, especially during peak days or VIP movements.
• Train therapists on treatment techniques, guest handling, service etiquette and luxury hospitality standards.
• Monitor treatment quality and ensure adherence to spa SOPs.
• Manage daily spa operations, appointments, inventory and team schedules.
• Handle guest feedback and ensure timely service recovery.
• Work with the Resort/Hotel team to ensure a seamless and personalised guest experience.
• Identify opportunities to improve the spa experience and revenue.

Skills

Spa operations

Team leadership

Hands-on therapist

VIP guest handling

Quality control

Education

Diploma/Certification in Spa Therapy, Beauty & Wellness, Hospitality or related field

Job description

The Assistant Manager – Spa will be responsible for the pre-opening setup and day-to-day operations of the spa, ensuring exceptional service and luxury standards. The role requires a strong hands-on understanding of spa therapies, along with the ability to hire, train and manage the spa team.

The candidate should be comfortable being both a leader and a hands-on therapist, personally delivering treatments whenever required, particularly during busy periods or for VIP/Super VIP guests.

Key Responsibilities:

• Lead the pre-opening setup of the spa, including SOPs, treatment menu, products, equipment and operational processes.
• Hire, train and manage spa therapists and support staff.
• Establish and maintain high standards of service, hygiene, grooming and guest experience.
• Deliver spa treatments personally when required, especially during peak days, high occupancy or VIP/Super VIP movements.
• Train therapists on treatment techniques, guest handling, service etiquette and luxury hospitality standards.
• Monitor treatment quality and ensure consistent adherence to spa SOPs.
• Manage daily spa operations, appointments, inventory and team schedules.
• Handle guest feedback and ensure timely service recovery.
• Work closely with the Resort/Hotel team to ensure a seamless and personalised guest experience.
• Continuously identify opportunities to improve the spa experience and revenue.

Candidate Profile:

• 4–7 years of experience in spa operations, preferably in a luxury hotel/resort.
• Strong hands-on experience in multiple spa therapies and treatments.
• Prior experience in pre-opening a spa/resort will be highly preferred.
• Proven ability to hire, train and lead spa therapists.
• Excellent understanding of luxury service standards and guest experience.
• Willingness to personally provide treatments when operationally required.
• Professional, well-groomed, service-oriented and passionate about wellness.

Education:

Diploma/Certification in Spa Therapy, Beauty & Wellness, Hospitality or a related field.

This is an ideal opportunity for a hands-on spa professional who wants to take ownership of building and operating a luxury spa from the ground up.