Sr Manager - Customer Interaction Suite

Tata Communications; Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Communications is seeking an Executive Assistant to the Head of the Customer Interaction Suite in Delhi. The role acts as a trusted partner, managing calendars, communications, travel, and strategic initiatives across global stakeholders.

You will craft decision-ready reports and maintain governance rigor to support leadership priorities. Ideal candidates have 5–7 years in EA/EP roles, with MBA or equivalent credentials, strong communication, and a disciplined, discreet approach to

Qualifications

• MBA or equivalent postgraduate qualification is preferred; Bachelor's degree as a minimum.
• 5–7 years of experience in an Executive Assistant or equivalent role supporting senior leadership.
• Ability to independently manage projects and strategic workstreams from an executive office.
• Prior exposure to PMO, strategy, or business operations is a strong differentiator.

Responsibilities

• Executive Office Management: manage calendar, communications, and travel with strategic prioritization.
• Stakeholder Management: serve as primary contact across internal and external stakeholders.
• Business Rhythm & Governance: plan and execute periodic reviews and ensure leadership readiness.

Skills

Proactive ownership

Strategic awareness

Structured thinking

Emotional intelligence

Collaboration & influence

Agility & adaptability

Confidentiality & integrity

Education

MBA or equivalent postgraduate qualification

Bachelor's degree

Tools

Outlook

PowerPoint

Word

Excel

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

The Executive Assistant to the Head of Customer Interaction Suite is a role of strategic consequence, designed for a professional who can operate as a trusted partner and operational anchor to a senior business leader. The person in this role will sit at the heart of the Customer Interaction Suite leadership office, serving as the primary interface between the Head and a wide range of internal and external stakeholders — from cross-functional business heads and global partners to analysts and customers. This role demands sound judgement, business awareness, executional discipline, and an unwavering commitment to discretion and integrity.

1. Strategic Project & PMO Support

• Lead coordination of key projects and strategic commitments, ensuring governance, milestone tracking, and timely closure
• Build decision-ready reports, dashboards, and briefing documents by consolidating inputs across functions and geographies
• Support the leader’s strategic agenda through research, data analysis, and market intelligence

Excellent verbal and written communication skills; proficiency in MS Comfortable with global collaboration, cross-cultural stakeholder engagement, and time zone flexibility

• Executive Office Management
• Manage the Head's calendar, communications, and travel — ensuring time is allocated strategically to the highest priorities
• Prepare and review all materials for leadership reviews, senior engagements, and external forums with a quality-first lens
• Own action item tracking and follow-through across all commitments from the leader's office
• Stakeholder Management
• Serve as the primary point of contact for the Head's office across internal leadership, global partners, and external stakeholders including industry analysts
• Represent the Customer Interaction Suite function credibly in multi-stakeholder settings, exercising sound judgement on escalations and sensitive matters
• Build and sustain trust-based relationships across geographies, functions, and seniority levels
• Business Rhythm & Governance
• Own end-to-end planning and execution of periodic reviews / connects
• Ensure the Head is consistently well-prepared — right context, right materials, right people — ahead of every commitment
• Handle sensitive operational matters with full discretion and alignment to Tata's governance standards
• Leadership Communication & Engagement
• Draft and manage leadership communications — all-hands messages, internal announcements, and external-facing content
• Plan and execute engagement forums and internal events with seamless end-to-end ownership
• Act as a credible liaison across the organisation, driving a culture of responsiveness and collaboration
• Proactive Ownership - Takes initiative ahead of the ask. Demonstrates full accountability with minimal supervision, and flags risks early — always with a solution in hand.
• Strategic Awareness - Brings genuine curiosity about the technology and enterprise business landscape. Connects broader market dynamics to the day-to-day priorities of the function, adding value beyond administrative support.
• Structured Thinking - Breaks complex, multi-stakeholder challenges into clear plans and drives rigorous follow-through. Manages information, priorities, and timelines with clarity and discipline.
• Emotional Intelligence - Maintains composure in high-pressure and ambiguous situations. Exercises discretion, empathy, and diplomacy — particularly when navigating sensitive information and competing stakeholder interests.
• Collaborate & Influence - Builds credibility across functions, geographies, and levels. Drives decisions, follow-ups, and timely action through clarity, professionalism, and collaborative persuasion.
• Agility & Adaptability - Manages shifting priorities and last-minute changes with grace. Flexes approach and schedule to meet the demands of a global, fast-paced business environment.
• Confidentiality & Integrity - Upholds the highest standards of discretion in all business-critical matters. Demonstrates strong personal ethics and consistent alignment with Tata's values in every interaction.
• Qualifications and Experience
• MBA or equivalent post-graduate qualification from a reputed institution (preferred); Bachelor's degree as a minimum
• 5–7 years of experience in an Executive Assistant, Executive Business Partner, or equivalent role supporting senior business leadership
• Demonstrated ability to independently manage projects and strategic workstreams from an executive office
• Prior exposure to PMO, strategy, or business operations functions is a strong differentiator
• Skills
• Office (Outlook, PowerPoint, Word, Excel)
• Experience in the telecommunications, IT, or technology services sector is preferred