Assistant Manager, Sea Freight – Export

Jobtailor; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobtailor in Jaipur, India seeks an experienced Ocean Freight Coordinator to manage global accounts, ensure documentation accuracy, and coordinate with carriers and customs authorities. You will act as the single point of contact for customers and internal teams, driving operational excellence and compliance across shipments.

The role requires 4–5 years of freight forwarding experience, strong English communication, SAP and CW1 familiarity, and willingness to travel.

Qualifications

• Bachelor’s degree in business administration, economics, logistics, or freight forwarding apprenticeship
• Minimum 4–5 years of work experience
• Minimum 2–5 years of overall industry experience
• International working experience preferred
• Fluent in English, written and spoken
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Good knowledge of SAP
• Expertise in freight forwarding
• Knowledge of ocean freight / supply chain management
• Understanding of DSV strategy and products
• Knowledge of markets, competitors, industry trends
• Business administration competence
• Negotiation skills
• Willingness to travel
• Ability to work under pressure and meet tight deadlines
• Ability to coordinate across teams across cultures and geographies
• Must adhere to Code of Conduct

Responsibilities

• Manage ocean freight global accounts as the single point of contact for customer correspondence and operations
• Achieve operational excellence and productivity through documentation and coordination with providers
• Establish customer communication preferences and handle enquiries
• Validate customer contracts and coordinate shipment approvals with destination offices
• Identify opportunities among existing customers and increase business share through satisfaction and follow-ups
• Ensure compliance with SOPs
• Create and review shipment documentation
• Coordinate with shippers on export documents and provide compliance advice
• Send shipment status updates and DSRs to shippers
• Resolve customer exceptions, incidents, invoice issues, service irregularities, and claims
• Plan vessels and coordinate booking, status, and release of bills of lading
• Coordinate with shipping lines, co-loaders, transport vendors, and customs agents
• Submit and validate transmissions and correct errors
• Create bookings and shipments in CW1
• Prepare documentation per check sheets and LOIs
• Post vendor invoices and manage WIP and accruals
• Close job files and resolve invoice disputes
• Send pre-advice documents to overseas offices
• Lead the operations and documentation team
• Follow up on pre-alerts and cargo movements
• Provide stuffing instructions to operations staff
• Escalate issues and perform other duties

Skills

Freight forwarding

Ocean freight

Documentation

Customer relationship

Negotiation

Education

Bachelor’s degree in business administration/economics/logistics or freight forwarding apprenticeship

Tools

SAP

CW1

Microsoft Office

Job description

• Manage ocean freight global accounts as the single point of contact for customer correspondence and operations


• Achieve operational excellence and productivity through accurate, timely documentation, operations, and outsourced-provider coordination


• Establish customer communication preferences and handle customer enquiries


• Validate customer contracts and coordinate shipment approvals with destination offices


• Identify opportunities among existing customers and increase business share through customer satisfaction and proactive follow-up


• Ensure compliance with standard operating processes and customer SOPs


• Create and maintain shipment dockets/files and review booking, SLI, Letter of Credit, and export documentation


• Coordinate with shippers on export documents and provide customs and compliance advice


• Send shipment status updates and forward DSRs to shippers


• Resolve customer exceptions, incidents, invoice issues, service irregularities, and claims


• Plan vessels and coordinate booking, shipped-on-board status, and release of ocean bills of lading and seaway bills


• Coordinate with shipping lines, co-loaders, transport vendors, customs house agents, and outsourced service providers


• Submit and validate ACD / AMS / ACS transmissions and correct errors


• Create bookings and shipments in CW1


• Prepare documentation according to documentation check sheets, customer profiles, SLI, and Letters of Credit


• Post vendor invoices and job costs, allocate revenue/sell rates, and manage WIP and accruals


• Close job files within agreed timelines and resolve invoice disputes


• Send complete and accurate pre-advice documents to overseas and destination offices


• Lead the operations and documentation team


• Follow up on pre-alerts, cargo movements, shipment tracking, and shipping-line updates


• Provide stuffing instructions to operations staff at the CFS


• Escalate issues and perform other assigned duties

Requirements

• Bachelor’s degree in business administration, economics, logistics, or freight forwarding apprenticeship


• Minimum 4–5 years of work experience


• Minimum 2–5 years of overall industry experience


• International working experience preferred


• Fluent in English, written and spoken


• Other languages preferred


• Good knowledge of Microsoft Office software, including Excel, Word, and PowerPoint


• Good knowledge of SAP


• Expertise in freight forwarding


• Knowledge of ocean freight / supply chain management


• Understanding of DSV strategy and products


• Knowledge of markets, competitors, industry trends, and challenges


• Business administration competence


• Negotiation skills


• Willingness to travel


• Ability to work under pressure and meet tight deadlines


• Ability to coordinate across teams, functions, cultures, and geographical boundaries


• Must adhere to the Code of Conduct

Core Competencies

Demonstrates expertise in freight forwarding and ocean freight management, with strong capabilities in documentation, compliance, and customer relationship management. Proficient in coordinating operations across teams and ensuring adherence to standard operating processes.

Highest-signal resume keywords

• Freight Forwarding Expertise


• Ocean Freight Management


• Documentation Compliance


• Customer Relationship Management


• SAP Knowledge

Hard Skills

• Documentation Management


• Shipment Coordination


• Contract Validation


• Export Documentation


• Invoice Management


• Operational Excellence


• Business Administration


• Supply Chain Management


• Negotiation Skills


• Market Knowledge

Soft Skills

• Ability to Work Under Pressure


• Coordination Across Teams


• Customer Satisfaction Focus


• Proactive Follow-Up


• Communication Skills

Industry Keywords

• Ocean Freight


• Logistics


• International Experience


• Code of Conduct


• DSV Strategy

Tools & Technologies

• Microsoft Office


• SAP


• CW1