Assistant Manager-Procure To Pay-Invoice Processing-Complex

EXL; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

EXL in India is seeking a detail-oriented professional to join our team for accounts receivable tasks. You will communicate with customers daily via email and MS Teams, and act as the Voice of the Customer internally to represent client needs.

You will deliver process training to new joiners, provide timely feedback, ensure corrective actions, manage assist queues, maintain compliance, meet KPIs, and generate client reports using our systems. Strong Excel and English communication are essential.

Qualifications

• Solid understanding of accounts receivable principles.
• Proficient in Excel and spreadsheet applications.
• Excellent verbal and written English communication.
• Customer-focused with data-driven problem solving.

Responsibilities

• Deliver process training to new joiners and provide timely feedback.
• Ensure corrective actions are implemented promptly.
• Manage assist queues daily and maintain compliance with rules and regulations.
• Meet agreed KPIs and generate/update client reports using relevant systems.

Skills

Excel proficiency

English communication

Customer service orientation

Data analysis

Tools

MS Teams

Spreadsheet software

Job description

Job Description:

We are seeking a detail-oriented and proactive professional to join our team. The role involves performing domain-specific tasks and handling queries with strong communication skills. The ideal candidate will have a solid understanding of accounts receivable principles and concepts and will engage with customers daily via email and MS Teams. Acting as the Voice of the Customer internally, you will represent customer needs and expectations effectively.

Key responsibilities include delivering process training to new joiners, providing timely feedback, and ensuring corrective actions are implemented promptly. You will manage assist queues daily, maintain compliance with rules and regulations, and escape requests when necessary. Meeting agreed KPIs and generating/updating client reports using relevant systems are essential aspects of the role.

The candidate must exhibit strong proficiency in Excel and spreadsheets, demonstrate excellent verbal and written communication skills in English, and communicate convincingly with team members and clients. A commitment to quality and productivity standards, along with the ability to gather and analyze data to solve problems effectively, is crucial. You should be customer-focused, responding quickly with the best solutions to meet client needs.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.