Assistant Manager - Processing

HSBC; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HSBC is seeking an Assistant Manager - Processing in Hyderabad to oversee credit operations and underwriting processes for retail or corporate loan products. You will ensure policy compliance, support the sales team, and drive quality and efficiency targets.

The role requires at least 2 years of relevant experience, a bachelor's degree, and a readiness to adapt to evolving risk and processing standards within a large financial services environment.

Qualifications

• 2+ years of experience in credit operations with underwriting for Indian retail or corporate loan products.

Responsibilities

• Acquire extensive knowledge of processes, procedures and credit policies and update knowledge continuously.
• Provide excellent customer service to internal and external customers with high call quality.
• Meet and exceed KPI targets for quality and operating efficiency; maintain adherence to schedule.
• Ensure applications are assessed consistently and objectively with uniform policy application.
• Coordinate with sales/frontline teams to resolve verification/documentation discrepancies.

Skills

Credit operations

Underwriting

Customer service

Policy adherence

Education

Bachelor's degree in business or related field

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Assistant Manager - Processing

In This Role, You Will

• Acquire exhaustive knowledge on process, procedures and Credit policies and upgrade the knowledge on an ongoing basis
• Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards. (where applicable)
• Meet and exceed Key performance Indicator targets (Quality and Operating Efficiency). Maintain strict adherence to schedule.
• Ensures applications are assessed and verified consistently, objectively, with uniform application of policy, procedure and guidelines.
• Liaise with sales team/frontline for effective resolution of discrepancies regarding verification, documentation, where applicable.
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives
• To be aware of the Operational Risk scenario associated with the role and ensure that all actions align to mitigating the same.
• Engage with colleagues and other internal stake holders to deliver the set objectives and exceed.

To Be Successful, You Will

• Minimum of 2 years proven experience in Credit Operations with Underwriting limits in Indian Retail or Corporate loan products - Essential
• Home Loans/ Mortgage experience – preferential.
• Bachelor's degree in business, related field or equivalent experience.
• Understanding of Credit life cycle and awareness of the types and nature of credit products and processes.
• The challenge is to ensure that all policies and procedures are strictly adhered to while processing the files within the stipulated time in line with the Risk objectives of the annual and strategic.
• Set stretching goals for self and deliver them with courage and tenacity.
• Maintain nil complaints and Operational loss

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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• Issued By HSBC Electronic Data Processing (India) Private LTD***