Senior Analyst – Instrument Management

HSBC; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

HSBC in Bengaluru, India seeks an experienced Senior Analyst – Instrument Management to investigate, resolve and refer issues with recommendations. You will manage automation tools, prepare reports for senior management, and own reference data maintenance across Fixed Income, Equities, Derivatives & FX.

The role demands high-quality customer service and timely, accurate processing of instructions. You will contribute to process improvements, ensure compliance with group standards, and work

Responsibilities

• To ensure that issues / problems are effectively investigated and resolved or referred with recommendations.
• Respond quickly to urgent work demands and be flexible with work timings.
• Manage and evolve automation tools / business rules of an ever-changing business.
• Prepare up-to-date reports & presentations for senior management meetings.
• Own and manage automation tools for enterprise reference data maintenance across asset classes (Fixed Income, Equities, Derivatives & FX).
• Ensure all work is delivered within agreed timeframes and meets high-quality standards.
• Deliver a high-quality customer-driven service with accuracy, timeliness and professionalism.
• Understand and deliver excellent customer service; process customer instructions accurately.
• Proactively suggest and design improvements in process workflows; escalate fraud/errors timely.
• Adhere to Group policies and procedures; maintain internal controls and address audit points.

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Analyst – Instrument Management.

In this role, you will:

• To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations. To respond quickly to urgent work demands and be flexible with work timings
• Manage and evolve the automation tools / business rules of an ever-changing business. Acquire good understanding of process and business applications. Prepare up to date reports & presentations for senior management meetings. The responsibility would be to own and manage, along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & Foreign Exchange Business)
• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard. To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• To pro-actively suggest and design improvements in process workflows. To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring. To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes.

To be successful, you will:

• Ability to handle process initiatives, new technology implementation etc. Understand and comply with all relevant policies and procedures issued by the Group and contained with the
• Group Standards Manual and relevant Functional Manuals, Desk Instructions Books and Process Guides. Maintain error tracking logs for all Quality Checking that has been completed for individuals.
• Handle conflicts arising from the feedback extended to the staff effectively and amicably.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• Ability to implement Proactive controls and Action plans to mitigate Data Quality issues.
• Achieve compliance with all group and risk policy and standard guidelines
• Should be able to propose improvements to enhance Process/ Procedures/ Systems
• Have experience in system Aladdin & Multifonds.

You’ll achieve more when you join HSBC. www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***