Assistant Manager- Patient Experience

CK Birla Hospitals (Rukmani Birla Hospital- Jaipur); Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

CK Birla Hospitals (Rukmani Birla Hospital- Jaipur) invites a dedicated patient experience lead to drive overall patient experience across the hospital, coordinating with clinical and non-clinical teams to ensure seamless journeys.

You will monitor feedback, identify improvement areas, handle grievances with empathy, and track experience metrics to drive timely, data-driven service quality enhancements.

Join a multi-disciplinary team focused on excellence in care delivery and patient satisfaction.

Responsibilities

• Drive and enhance the overall patient experience across the hospital.
• Monitor patient feedback, concerns, and satisfaction levels.
• Identify improvement areas and implement patient- centric initiatives.
• Coordinate with various departments to ensure seamless patient journeys.
• Handle patient grievances with empathy and ensure timely resolution.
• Track patient experience metrics and prepare regular reports.
• Work closely with clinical and non-clinical teams to strengthen service quality.

Job description

Role & responsibilities

• Drive and enhance the overall patient experience across the hospital.
• Monitor patient feedback, concerns, and satisfaction levels.
• Identify improvement areas and implement patient- centric initiatives.
• Coordinate with various departments to ensure seamless patient journeys.
• Handle patient grievances with empathy and ensure timely resolution.
• Track patient experience metrics and prepare regular reports.
• Work closely with clinical and non-clinical teams to strengthen service quality.