Assistant Manager - Operations

Protalk Solutions

Chennai District

On-site

INR 380,000 - 540,000

Full time

14 days+

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Job summary

Protalk Solutions in Chennai is hiring an Assistant Manager - Operations for a BPO. The role focuses on leading a team to meet SLAs, improving performance, and managing client relationships. Domestic/Rotational shifts are part of the schedule.

The candidate should have 4-6 years of experience with strong leadership and analytical abilities. The monthly salary ranges from ₹45,000 to ₹50,000, with a yearly compensation context highlighted in the company materials.

Responsibilities

Manage team performance and drive SLAs (TAT, SLA, CSAT).
Client management and coaching of teams leads (TLs).
Strong leadership and analytical skills required.

Job description

Position

Hiring AM-Operations for BPO in Chennai.

Salary: 45 -50 K.

Experience: 4-6 yrs.

Role: Manage team performance, drive SLAs (TAT, SLA, CSAT), client management, and coach TLs.

Strong leadership and analytical skills required. Domestic/Rotational shifts.

Skills

Skills highlighted with ‘‘ are preferred keyskills

Company

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions.

Salary Range

Assistant Manager in Protalk Solutions typically earns between ₹3.8 - ₹5.4 L/yr.

Benefits