Operations Team Lead

Protalk Solutions

Chennai District

On-site

INR 279,000 - 335,000

Full time

14 days+

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Benefits offered by this job

Health & Wellness Support

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Health & Wellness Support

Learning & Development Support

Job summary

Protalk Solutions in Chennai is seeking a BPO Team Lead (Domestic Collection) to drive recovery targets and coach agents. The role requires strong negotiation skills and the ability to manage SLAs, ensuring timely collections and performance standards.

Candidate should have 2+ years of Collection Team Lead experience and must be proficient in Tamil, Kannada, or Telugu. This is an on-site Chennai opportunity within a dynamic, professional services environment.

Qualifications

2+ yrs Collection TL exp.
Must speak Tamil, Kannada, or Telugu.

Responsibilities

Drive recovery targets, manage SLAs & coach agents.

Skills

Collection TL experience

Negotiation skills

Tamil language

Kannada language

Telugu language

Job description

Hiring BPO TL (Domestic Collection) in Chennai.

Sal: 25 - 30 K Per month.

Requirements: 2+ yrs Collection TL exp. Must speak Tamil, Kannada, or Telugu.

Role: Drive recovery targets, manage SLAs & coach agents. Strong negotiation skills required.

Skills highlighted with ‘‘ are preferred keyskills

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions.