Assistant Manager / Manager Credit Controller, Mumbai

IMA India; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

IMA India is seeking a driven Controller / Financial Controller to manage customer credit exposure, collections, and revenue risk control for Broadband Enterprise customers. The role ensures timely realization of revenue and minimizes bad debts while coordinating with Sales, Billing, and Operations.

The ideal candidate has 3–8 years in Credit Control / AR, strong Excel skills, and exposure to ERP/SAP/CRM. This is a work-from-office position based in Mumbai and offers full-time hours.

Qualifications

• Experience in credit control/collection processes is preferred.
• Experience with telecom/broadband billing systems is ideal.
• Must be able to monitor receivables and minimize bad debts.

Responsibilities

• Monitor customer outstanding ageing for Broadband Business incl. B2B, B2C, Enterprise and partners.
• Coordinate collections via calls, emails, and with Sales/Business teams.
• Assess creditworthiness and monitor credit exposure before onboarding.
• Review and validate credit notes, adjustments, and refunds with proper approvals.
• Prepare daily collection and ageing MIS; highlight risks to management.
• Collaborate with Sales, Support, Billing, Legal to resolve issues.

Skills

Accounts Receivable

Telecom Billing

Analytical Skills

Reconciliation

Stakeholder Mgmt

Excel

ERP/CRM Exposure

Education

B.Com / M.Com / CA / MBA Finance

Tools

SAP

CRM

ERP

Job description

Billing & Adjustment Control

4 days left

Employer Talent Leads Consultants

Location Mumbai

Posted Sep 11, 2026

Closes Sep 18, 2026

Ref 5742662146

Role

Controller / Financial Controller

Level

Assistant, Manager, Team Lead / Head

Certification

Other

Work Mode

Work from office

Hours

Full Time

Organization Type

Consultancy, Corporate

Job Description

To manage customer credit exposure, collections, outstanding monitoring, and revenue risk control for Broadband Enterprise customers, while ensuring timely realization of revenue and minimizing bad debts.

Key Responsibilities

• Customer Outstanding & Collection Management

  Monitor customer-wise outstanding ageing for entire Broadband Business like B2B, B2C, Bulk Bandwidth, Enterprise, Celerityx and SAP.

  Ensure timely follow-up for overdue payments through calls, emails, and coordination with Sales/Business teams.

  Track collection against due dates and elevate long-pending outstanding cases.

  Maintain customer ledger reconciliation and resolve billing/payment disputes.

• Credit Control & Risk Monitoring

  Assess customer creditworthiness before onboarding and credit limit allocation.

  Monitor credit exposure of distributors, channel partners, and enterprise customers.

  Recommend credit hold/blocking for high-risk or overdue accounts.

  Ensure adherence to approved credit policy and payment terms.

• Reconciliation

  Perform reconciliation between: Billing vs Collection, CRM vs ERP/SAP and Customer wallet vs actual receipts.

  Identify leakage, incorrect billing, duplicate adjustments, or unaccounted credits.

  Coordinate with Operations, Sales, and IT teams for issue resolution.

• Billing & Adjustment Control

  Review and validate: Credit notes, Debit notes, Waivers, Adjustments, Refund requests.

  Ensure proper approvals and supporting documents before processing.

• Collection MIS & Reporting

  Prepare and circulate daily collection reports, outstanding ageing reports, collection efficiency MIS, bad debt analysis, provisioning summaries.

  Present key observations and collection risks to management.

• Coordination with Internal Teams

  Work closely with Sales Team, Customer Support, Business Operations, Billing Team, Legal Team.

  Support legal escalation and recovery actions for default cases.

Key Skills Required

• Strong understanding of Accounts Receivable (AR) and collection processes
• Knowledge of telecom/broadband billing systems
• Good analytical and reconciliation skills
• Strong follow-up and stakeholder management capability
• Proficiency in Excel (Pivot, Lookup, MIS preparation)
• Knowledge of ERP/SAP/CRM systems preferred

Preferred Industry Experience

• Broadband / ISP
• Telecom
• Cable TV / DTH
• Enterprise Billing & Collection

Educational Qualification

B.Com / M.Com / CA/MBA Finance preferred

Experience Required

3-8 years of relevant experience in Credit Control / Collection / Accounts Receivable