Assistant Manager Learning and Development

at Marriott; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Marriott International seeks a Training Coordinator to assist in identifying employee development needs and ensuring effective training delivery. The role focuses on a range of topics including product knowledge, company philosophy, customer service and leadership skills.

The incumbent will conduct needs assessments, design training programs, facilitate delivery of both custom and corporate programs, and measure training effectiveness to demonstrate ROI.

Qualifications

• 2-year degree with 1 year experience in HR or related field and certified trainer.
• 4-year bachelor’s degree in HR/Hospitality/Business Admin or related major; certified trainer; no work experience required.

Responsibilities

• Assists with Administering Employee Training Programs and informs employees about training opportunities.
• Helps identify behaviors contributing to service excellence and ensures ongoing training to meet guest expectations.
• Observes service behaviors and provides feedback to individuals or managers; measures transfer of learning to operations.
• Assists with developing training program plans and budgets; aligns programs to business indicators.
• Manages training budgets and assists with budget control to meet goals; uses appropriate purchasing tools.

Skills

Training

Needs assessment

Program design

Facilitation

Customer service

Leadership

ROI measurement

Education

2-year degree in HR/Hospitality/Business Admin

1 year HR or related experience

Certified trainer

Bachelor's degree in HR/Hospitality/Business Admin

Job description

JOB SUMMARY

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.


• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.


• Helps employees identify specific behaviors that will contribute to service excellence.


• Ensures employees receive on-going training to understand guest expectations.


• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.


• Meets with training cadre on a regular basis to support training efforts.


• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.


• Meets regularly with participants to assess progress and address concerns.


• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.


• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.


• Measures transfer of learning from training courses to the operation.


• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.


• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.


• Aligns current training and development programs to effectively impact key business indicators.


• Assists with establishing guidelines so employees understand expectations and parameters.


• Develops specific training to improve service performance.


• Drives brand values and philosophy in all training and development activities.


• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.


• Assists with managing budget in alignment with Human Resources and property financial goals.


• Assists with managing department controllable expenses to achieve or exceed budgeted goals.


• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.