Assistant Manager - IT

Global Healthcare Billing Partners; Chennai; Sur place; INR 1 500 000 - 2 800 000; Plein temps

Résumé du poste

Global Healthcare Billing Partners Pvt Ltd in Chennai is seeking an experienced IT Infrastructure leader to manage critical servers, networks, and healthcare applications. You will drive uptime, security, and support across night shifts for US healthcare clients.

You will lead IT engineers, oversee helpdesk operations, and coordinate with vendors while ensuring HIPAA compliance and data protection.

Qualifications

• Bachelor's in IT/CS or related field.
• Strong knowledge of Windows Server and Linux OS.
• Experience with Active Directory, DNS, DHCP and networking.

Responsabilités

• Lead IT Infra management across servers, networks and endpoints.
• Configure and secure AD, DNS, DHCP, VPNs, and LAN/WAN.
• Provide healthcare IT application support for EMR/EHR, billing and RCM tools.
• Manage IT helpdesk, SLA-driven ticket resolution, and staff training.
• Oversee security, HIPAA compliance, patching and firewall rules.
• Coordinate with vendors for procurement, AMC renewals, and asset tracking.
• Drive IT projects, process improvements and automation initiatives.

Connaissances

Windows Server

Linux Servers

Active Directory

DNS

DHCP

VPN

Networking

Firewall

ITIL

Team Leadership

Formation

Bachelor's Degree in IT/CS

Outils

VMware

Hyper-V

Azure

AWS

ITIL Tools

Description du poste

Company: Global Healthcare Billing Partners Pvt Ltd
Location: Chennai (Velachery)
Experience: 7-15 Years
Shift: Night Shift (US Healthcare Support)

Key Responsibilities:

1. IT Infrastructure Management

• Maintain and monitor servers, systems, networks, and endpoints across operations floors.
• Ensure high uptime for applications used in Medical Coding, Billing, and AR processes.
• Manage system performance, capacity planning, and troubleshooting.

2. Network & System Administration

• Configure and manage DNS, DHCP, Active Directory, Firewalls, VPN, and LAN/WAN.
• Administer Windows/Linux servers, system security patches, and upgrades.
• Support remote access systems for night shift and client connectivity (US clients).

3. Healthcare IT Application Support

• Provide technical support for healthcare tools such as:
• EMR/EHR systems
• Medical Coding platforms
• Billing/RCM software
• Ensure minimum downtime for production teams (Coders, AR Callers).

4. Team Management

• Lead and supervise IT support engineers and system administrators.
• Ensure SLA-based ticket resolution and user support.
• Conduct training sessions for staff on IT best practices and systems.

5. IT Helpdesk & User Support

• Oversee day-to-day IT support activities for internal users.
• Resolve escalated issues related to system access, applications, and hardware.
• Maintain documentation for incidents, root cause analysis, and resolution.

6. Security & Compliance (Critical)

• Ensure compliance with HIPAA guidelines and data security standards.
• Implement endpoint security, antivirus, patch management, and firewall rules.
• Monitor unauthorized access and ensure data confidentiality.

7. Vendor & Asset Management

• Coordinate with vendors for procurement, AMC renewals, and issue resolution.
• Manage IT assets (systems, laptops, servers, accessories).
• Track software licenses and compliance.

8. IT Projects & Improvements

• Participate in IT infrastructure upgrades and migration projects.
• Improve IT processes supporting healthcare delivery operations.
• Support automation initiatives to enhance productivity.

Required Qualifications

Educational Qualification

• Bachelors Degree in IT / Computer Science / Related Field

Technical Skills Required

• Strong knowledge of:
  • Windows Server / Linux OS
  • Active Directory, DNS, DHCP
  • Networking (Routing, Switching, Firewall)
  • VPN and remote access tools
• Basic understanding of:
  • Cloud platforms (Azure / AWS preferred)
  • Virtualization (VMware / Hyper-V)
• Knowledge of ITIL framework and helpdesk tools

Domain Advantage (Highly Preferred)

• Experience in Healthcare BPO / RCM / Medical Coding environment
• Familiarity with:
  • EMR/EHR systems
  • HIPAA compliance
  • US Healthcare workflow

Soft Skills

• Strong leadership and team handling experience
• Excellent troubleshooting and analytical skills
• Ability to handle night shift operations and critical situations
• Good communication and stakeholder management

Certifications (Preferred)

• CCNA / MCSE / ITIL
• AWS / Azure certifications
• Security certifications (added advantage)

Interested, Kindly contact HR MALINI - 8925808598