Assistant Manager, Investor servicing

AimsHR; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AimsHR is seeking a financially astute professional to manage investor communications for SEBI registered funds and GIFT IFSC entities in Mumbai. The role involves handling investor and distributor queries, preparing quarterly reports, and supporting KYC/Onboarding under AML norms.

The candidate should be experienced in wealth management or related financial services, with excellent English communication and strong teamwork. Knowledge of regulatory reporting and process improvements is a plus.

Qualifications

• CA or MBA with 4–6 years post qualification; wealth management, distributor, AIF, or securities market experience preferred.
• AML/KYC knowledge and regulatory awareness is advantageous.
• Fluency in English with strong communication skills and ability to handle multiple requests within tight timelines.

Responsibilities

• Handle investor communications, including queries, data requests, and reports for institutional and HNI investors.
• Coordinate and resolve distributor queries and ensure timely reporting as per requirements.
• Assist in KYC, AML checks, onboarding, and change requests for investors; maintain investor master data.

Skills

Excellent communication

Microsoft Excel

Microsoft PowerPoint

Analytical skills

Teamwork

Problem solving

Attention to detail

Adaptability

Proactive

Learning

Education

Chartered Accountant

MBA

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

This role will be mainly responsible for investor communication relating to the private equity funds managed / advised by the firm. The underlying funds are SEBI registered Category II AIFs and GIFT IFSC based entities.

The candidate should be well versed with processes and systems and should be willing to work as a good team member. Apart from the regular activities, the candidate shall also be involved in certain special projects like Software system migration, automation, etc. from time to time.

Responsibilities

1. Investor communications:
   1. Handling investor queries, periodic data requests, investor due diligence (incl checklists) and ensuring timely and accurate resolution – for both institutional and HNI investors
   2. Handling distributor queries, and ensuring timely reporting to distributors as per their requirements
   3. Follow up on payment of drawdown notices by investors
   4. Manage investor communications, including sharing of statements, reports, notices, fund updates, drawdown and distribution communications, and other investor-related information
   5. Assist in performing KYC, screening and onboarding of investors as per AML norms and internal policy of the entity, including re-kyc
   6. Ensuring timely completion of change requests from investors relating to KYC details, bank accounts, contact information, nominations, tax status; including transfer, transmission, pledge, demat details. Ensuring maintenance of investor master database
   7. Drafting quarterly reports, bulletins, and other communications with various stakeholders such as investors, distributors, regulators, service providers, etc.
   8. To maintain SOPs and checklist for all investor servicing related activity
   9. Liaise with Compliance, Fund Accounting, Finance, Fund raising and other internal teams to facilitate efficient processing of investor requests
   10. Assist in the handling and resolution of investor complaints and grievances
   11. Assisting Fund raising team with data requests for investor meetings or presentations
   12. Assisting in planning & coordination for investor conference, events relating to investors
   13. Monitor service levels and turnaround times and contribute to process improvement and automation initiatives
   14. Build and maintain strong relationships with investors, distributors, intermediaries, and other key stakeholders
2. Accounting and reporting:
   1. Assisting in demat corporate action and reconciliation
   2. Preparation of MIS for reporting to investors and management
   3. Maintain cordial relations with service providers; monitoring of SLAs with them
   4. Assisting fund accounting team for any data collation / information sharing

Requirements and Qualifications

1. Chartered Accountant or MBA with experience of 4-6 years post qualification;
   1. Experience in working with customer / client facing activities in wealth management, distributor, AIF, or any other securities market or bank or financial services is required.
   2. Knowledge of AML/KYC, FATCA/CRS, customer due diligence, and related regulatory requirements would be an advantage
2. Excellent communication skills – both verbal and written (should be fluent in English speaking)
3. Ability to manage multiple requests and deliver within stringent turnaround timelines
4. High level of ownership, accountability, and responsiveness; with attention to detail and accuracy
5. Strong analytical, problem-solving, and follow-up skills.
6. Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
7. Proactive nature
8. Learning / adaptability skills
9. Ability to work in a team