Manager – Investor Servicing – Private Equity – CA Wave HR Advisory

The Corporate Institute; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

The Corporate Institute in Mumbai seeks a Manager, Investor servicing to manage investor communications for private equity funds and related products. You will handle inquiries, data requests, and reporting for institutional and HNI investors, while ensuring AML/KYC compliance and timely responses.

Candidate should have 4–6 years’ post-qualification experience in wealth management or securities services, with strong English communication, Excel and PowerPoint skills, and ability to coordinate

Qualifications

• 4–6 years post qualification experience in wealth management, AIF, or securities services.
• Experience handling investor or distributor queries and data requests.
• Familiarity with AML/KYC, FATCA/CRS and related regulations is advantageous.

Responsibilities

• Handle investor communications and reporting for institutional and HNI investors.
• Coordinate KYC, onboarding, re-KYC, and AML processes.
• Prepare quarterly investor bulletins, statements and fund updates.

Skills

Investor communications

AML/KYC knowledge

Communication skills

Excel

PowerPoint

Education

Chartered Accountant or MBA

Tools

MS Excel

PowerPoint

Job description

Role:

Organisation is seeking application for the position of Manager, Investor servicing. This role will be mainly responsible for investor communication relating to the private equity funds managed – advised by organisation. The underlying funds are SEBI registered Category II AIFs and GIFT IFSC based entities.

Total Experience:

4 – 6 years

Responsibilities:

• a) Investor communications:
  • Handling investor queries, periodic data requests, investor due diligence (incl checklists) and ensuring timely and accurate resolution – for both institutional and HNI investors
  • Handling distributor queries, and ensuring timely reporting to distributors as per their requirements
  • Follow up on payment of drawdown notices by investors
  • Manage investor communications, including sharing of statements, reports, notices, fund updates, drawdown and distribution communications, and other investor-related information
  • Assist in performing KYC, screening and onboarding of investors as per AML norms and internal policy of the entity, including re-kyc
  • Ensuring timely completion of change requests from investors relating to KYC details, bank accounts, contact information, nominations, tax status; including transfer, transmission, pledge, demat details. Ensuring maintenance of investor master database
  • Drafting quarterly reports, bulletins, and other communications with various stakeholders such as investors, distributors, regulators, service providers, etc.
  • To maintain SOPs and checklist for all investor servicing related activity
  • Liaise with Compliance, Fund Accounting, Finance, Fund raising and other internal teams to facilitate efficient processing of investor requests
  • Assist in the handling and resolution of investor complaints and grievances
  • Assisting Fund raising team with data requests for investor meetings or presentations
  • Assisting in planning – coordination for investor conference, events relating to investors
  • Monitor service levels and turnaround times and contribute to process improvement and automation initiatives
  • Build and maintain strong relationships with investors, distributors, intermediaries, and other key stakeholders
• b) Accounting and reporting:
  • Assisting in demat corporate action and reconciliation
  • Preparation of MIS for reporting to investors and management
  • Maintain cordial relations with service providers; monitoring of SLAs with them
  • Assisting fund accounting team for any data collation – information sharing

Requirements and Qualifications:

• a) Qualifications:
  • Chartered Accountant or MBA with experience of 4 – 6 years post qualification
  • Experience in working with customer – client facing activities in wealth management, distributor, AIF, or any other securities market or bank or financial services is required
  • Knowledge of AML/KYC, FATCA/CRS, customer due diligence, and related regulatory requirements would be an advantage
• b) Skills and Attributes:
  • Excellent communication skills – both verbal and written (should be fluent in English speaking)
  • Ability to manage multiple requests and deliver within stringent turnaround timelines
  • High level of ownership, accountability, and responsiveness; with attention to detail and accuracy
  • Strong analytical, problem-solving, and follow-up skills
  • Proficiency in Microsoft Excel, PowerPoint, and reporting tools
  • Proactive nature
  • Learning – adaptability skills
  • Ability to work in a team