Assistant Manager – International Process (UK Client)

Eben Telecom Pvt. Ltd.; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Eben Telecom Pvt. Ltd. in India is seeking an Assistant Manager – International Process to manage daily operations for a UK client. You will lead and support a team to achieve performance targets while ensuring quality, productivity, and attendance are tracked.

The role requires a bachelor's degree, 4–7 years in BPO (international process), 1–2 years in a leadership role, and strong English communication. UK client experience and solid Excel reporting skills are a plus.

Qualifications

• Bachelor's degree in any field required.
• 4–7 years of BPO experience, preferably in an international process.
• 1–2 years in a team leadership or assistant manager role.
• Good spoken and written English; UK client experience preferred.
• Strong knowledge of KPI, SLA, quality and productivity; reporting skills.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.

Responsibilities

• Manage daily operations and ensure smooth workflow.
• Lead and support the team to achieve performance targets.
• Monitor KPI, SLA, quality, productivity, and attendance.
• Handle customer and client escalations.

Skills

Team management

Leadership

Problem-solving

English communication

KPI/SLA knowledge

Escalation handling

Pressure management

Reporting

Education

Bachelor's degree in any field

Tools

MS Excel

Job description

Assistant Manager – International Process (UK Client)

Position

Assistant Manager – International Process (UK Client)

Join Our Team

• Manage daily operations and ensure smooth workflow.
• Lead and support the team to achieve performance targets.
• Monitor KPI, SLA, quality, productivity, and attendance.
• Handle customer and client escalations.
• Bachelor's degree in any field.
• 4–7 years of experience in BPO, preferably in an international process.
• 1–2 years of experience as a Team Leader or Assistant Manager.
• Good spoken and written English.
• UK client/customer experience preferred.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.
• Ability to handle escalations and work effectively under pressure.

• Bachelor's degree in any field.
• 4–7 years of experience in BPO, preferably in an international process.
• 1–2 years of experience as a Team Leader or Assistant Manager.
• Good spoken and written English.
• UK client/customer experience preferred.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.
• Ability to handle escalations and work effectively under pressure.

Explore this exciting career opportunity and take the nextstep in your professional journey with us.