UK BPO Team Lead

ViswaVardhan Vyapara; Anantapuram; On-site; INR 450,000 - 700,000; Full time

Job summary

ViswaVardhan Vyapara in Anantapuramu is seeking a UK BPO Team Lead to coach a team of process executives, monitor calls, manage escalations, and report metrics to operations leadership. You will drive daily performance and maintain quality under pressure while communicating with agents and client stakeholders.

The role targets experienced BPO professionals capable of motivating a team of 8–15 agents; on-site hours in Anantapuramu with UK shift timings.

Qualifications

• 2+ years in BPO with a team lead exposure.

Responsibilities

• Lead daily briefings and coaching sessions.

Skills

Team leadership

English communication

People management

Calm under pressure

Tools

Excel

Google Sheets

Job description

All positions

Full-time

Anantapuramu

• On-site

UK BPO Team Lead

Lead and coach a team of UK BPO process executives. You will own shift-level performance — monitoring calls, running briefings, handling escalations, and reporting metrics to operations leadership. This role is for experienced BPO professionals who can keep a team motivated, maintain quality under pressure, and communicate clearly with both agents and client stakeholders.

Responsibilities

• Lead daily briefings, shift huddles, and one-on-one coaching sessions
• Monitor live calls and conduct quality audits against client scorecards
• Handle escalations and complex customer issues
• Track team KPIs — attendance, productivity, quality, and adherence
• Prepare daily and weekly reports for operations and client review

Requirements

• Minimum 2 years of BPO experience with at least 1 year in a team lead role
• Strong spoken English; experience with UK processes preferred
• Proven ability to manage teams of 8–15 agents
• Comfort with Excel/Google Sheets for reporting and trackers
• Calm under pressure; able to give constructive feedback

Role Requirements

Good communication skills — Telugu and English required; Hindi is a plus

Location: Anantapuramu (on-site only, no remote)

Passionate, go-getter, and self-learner attitude

Willingness to work UK shift hours (timings shared at interview)

Anantapuramu, Andhra Pradesh

UK shift hours (timings shared at interview)

Salary: Discussed at interview based on experience