Assistant Manager - International

TP; Malad; On-site; INR 600,000 - 800,000; Full time

Job summary

TP is seeking an experienced professional to manage and supervise a team of customer service representatives in Malad, India. The role involves developing sales strategies and analyzing market trends to drive business growth.

Ideal candidates will have 5-10 years of relevant experience, strong leadership skills, and the ability to work in a fast-paced environment.

Qualifications

• Proven experience in a similar role with 5-10 years of experience.
• Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Manage and supervise a team of customer service representatives to achieve sales targets.
• Develop and implement effective sales strategies to drive business growth.
• Analyze market trends and competitor activity to identify new opportunities.

Skills

Communication skills

Leadership

Problem-solving

Analytical skills

Job description

Roles and Responsibility

• Manage and supervise a team of customer service representatives to achieve sales targets.
• Develop and implement effective sales strategies to drive business growth.
• Analyze market trends and competitor activity to identify new opportunities.
• Build and maintain strong relationships with clients and stakeholders.
• Monitor and control expenses to ensure profitability.
• Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

• Proven experience in a similar role with 5-10 years of experience.
• Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience working with international clients and teams is preferred.