Manager Operations - International

TP; Malad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global outsourcing company is looking for a skilled Manager Operations in Malad, Jammu and Kashmir. This role requires 3 to 8 years of experience in operations management, overseeing daily efficiencies, leading teams, and implementing process improvements. The ideal candidate should possess strong leadership and communication skills to drive business growth and enhance productivity. This position offers the opportunity to work in a dynamic environment, making impactful operational decisions.

Qualifications

• 3 to 8 years of experience in operations management, preferably in a BPO or call center environment.
• Strong leadership and management skills to motivate teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations to ensure efficiency and productivity.
• Develop process improvements to increase quality and reduce costs.
• Lead and motivate a team towards operational excellence.
• Collaborate with cross-functional teams for business growth.

Skills

Operations management

Leadership

Process improvement

Data analysis

Communication

Job description

We are looking for a skilled professional with 3 to 8 years of experience to join our team as an Manager Operations in the international sector. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Lead and motivate a team of professionals to achieve operational excellence.
• Collaborate with cross-functional teams to drive business growth.
• Analyze operational data to identify trends and areas for improvement.
• Implement and maintain high standards of customer service and quality control.

Job Requirements

• Proven experience in operations management, preferably in a BPO or call center environment.
• Strong leadership and management skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills to build strong relationships with stakeholders.
• Ability to analyze complex data and make informed decisions to drive business outcomes.
• Experience with process improvement initiatives and change management.
• Strong problem-solving skills to resolve operational issues and improve processes.