Assistant Manager - Infrastructure Maintenance

Delhivery; Mumbai; On-site; INR 600,000 - 1,400,000; Full time

Job summary

Delhivery is seeking a facilities management professional to oversee service delivery, quality control, and energy-conscious maintenance across mechanical, electrical, and civil systems. The role focuses on budgeting, contract administration, and cross-team coordination to achieve zero downtime and compliant operations.

The candidate will implement SOPs, conduct periodic audits, and ensure regulatory adherence while aligning with engineering and soft services for seamless facility performance.

Qualifications

• Experience in facilities management or maintenance of mechanical, electrical, and civil systems.
• Ability to plan budgets and manage engineering/operational contracts.
• Knowledge of statutory compliances (CEIG, Fire, Lift, Explosives, stability certificates).
• Experience with preventive maintenance and SOP development.
• Strong collaboration with engineering and soft services teams.

Responsibilities

• Oversee service delivery and quality control using quantitative tools.
• Prepare MIS reports and monitor KPIs and SLAs.
• Coordinate with engineering and soft services for seamless operations.
• Plan and manage budgets for engineering and operational contracts.
• Develop and implement standard operating procedures for systems.
• Conduct technical audits and review maintenance practices of M&E contractors.
• Ensure compliance with statutory obligations and landlord requirements.
• Establish contact with local authorities regarding facility issues.
• Develop maintenance schedules, spare parts lists, and shutdown plans.

Skills

Preventive maintenance

Quality control

Budgeting

Contract management

Vendor management

KPI tracking

MIS generation

Regulatory compliance

Energy conservation

Facilities management

Job description

Job Description

Facilities shall be responsible for Service Delivery, Quality Control - adopting Quantitative Tools, Performance Measurement, Client Relationship, Smooth integration between Engineering and Soft Services, MIS Generation, Critical equipment breakdown trend analysis, Financial & Budgetary Controls of Services.

• To achieve excellence in preventive maintenance programs with highest standards and ensure energy conservation practices.
• Assist higher ups in managing the scope of the works to ensure quality and deliverables within the stipulated time.
• Assist in providing comprehensive facility, contract and procurement management for technical services.
• Periodical round with Facility Team for the building inspection and modification of systems/procedures
• Achieve Key Performance Indicators and service level agreements targets.
• Establish Engineering & Operational procedures and roll out the same across all facilities.
• Establish contacts with local authorities on the facility related issues and maintain relationship.
• Responsible for all legal & authorities related compliances pertaining to facility & engineering systems
• Plan and manage the budgets for Engineering & Operational contracts.
• Carry out Technical Audits for all installations at periodical intervals.
• Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations.
• Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility.
• Responsible for planning a critical spares list for all installations as per manufacturers recommendations and inventory.
• Responsible for development of all maintenance related schedules and shutdowns in consultation internal customers.
• Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems.
• Work towards the ZERO down time and set up the practices to ensure the delivery of seamless services.
• Responsible for ensuring landlords compliance on availability of all statutory obligations such as CEIG, Fire, Lift, Explosives and stability certificate;
• Ensure AMCs for all engineering equipment are planned and contracts administered in advance.
• Responsible for setting up the maintenance contracts to ensure risk mitigation.
• Periodically check / amend checklists, operation steps, spare parts consumption analysis.

Develop and Implement Standard processes for the following:-

• System reliability auditing and measurement
• Equipment and system commissioning as and when required.
• Standard operating procedures (SOP) for system(s)
• Predictive and preventative maintenance
• Employee and property specific training
• Strategic alliances with vendor partners
• Inter-group communication procedures
• Risk Assessment and Management of Critical Environment