Assistant Manager – Information Technology

Technical; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Technical in Mumbai, India seeks a capable Oracle EBS support specialist to provide Level 1 & 2 production support, handle incidents, and coordinate deployments with vendors. You will analyze issues, perform RCA, and ensure minimal business disruption during outages.

Strong knowledge of Oracle EBS, SQL/PLSQL, and Python is preferred. Experience with ITSM, access control, and testing will be advantageous for a smooth, secure workflow.

Qualifications

• Bachelor’s degree in IT or related field is required.
• Experience with Oracle EBS modules and Python is preferred.
• Automation of processes using Oracle technologies is advantageous.

Responsibilities

• Provide Level 1 & 2 production support for Oracle EBS (R12.2.10) with vendor SLAs.
• Perform incident analysis, RCA, and permanent issue resolution.
• Manage service requests, incidents, problems, and changes via ITSM tools.

Skills

Oracle EBS

Python

Oracle Apex

Automation

SQL/PLSQL

Education

B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification

Tools

SQL/PL SQL

Job description

PRINCIPAL ACCOUNTABILITIES

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| Accountabilities | Major Activities |
| | Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner Service Level Agreements (SLAs) for support issues. Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution. Manage service requests, incidents, problems, and change requests through ITSM tools. Support Month-end, Quarter-end, and Year-end financial closing activities. Coordinate production deployments and post-production verification. Ensure minimal business disruption during planned and unplanned outages Act as the primary IT contact for Oracle EBS users. Understand business requirements and provide timely functional and technical support. Troubleshoot user issues and resolve application problems within SLA timelines. Conduct regular follow-ups with business users until complete resolution. Maintain high user satisfaction through proactive communication. Provide application guidance, knowledge sharing, and end-user training. Support onboarding of new users and business process adoption. Have knowledge on PL sequel data queries, query to identify technical issues. Prepare functional test scenarios and perform unit testing. Support testing for System Integration Testing (SIT) User Acceptance Testing (UAT) Regression Testing Coordinate defect resolution with business users and implementation partners. Validate fixes before production deployment. Create, modify, disable, and reactivate Oracle user access. Create and maintain responsibilities, menus, request groups, profile options, and role assignments. Assign and revoke responsibilities based on approved access requests. Ensure Segregation of Duties (SoD) compliance and least-privilege access. Support employee onboarding, transfers, and separation activities. Perform periodic user access reviews. Remove inactive or unauthorized access. Maintain complete documentation and approvals for all access Support Internal Audit& External Audit Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs. Manage vendor tickets and service requests. Identify opportunities to automate manual business processes. Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation. Prepare and maintain documents for Functional Specifications Technical Design Documents SOPs User Manuals Maintain issue logs, RCA documents, and support documentation. Conduct knowledge transfer sessions for support teams and business users. Assist in in other Non-ERP application implementation and rollout. Manage employee travel expense management system. * Manage Automation projects in assist in productionize. |

SKILLS AND KNOWLEDGE

Educational Qualifications

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| B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification. General Ledger (GL) Accounts Payable Purchasing (PO) Inventory (INV) Oracle EBS Functional/Technical Certification Support experience in Oracle travel and expense management system Python and Oracle Apex experience is preferred. * Automation of business processes through various tools will be an added advantage. |

Functional /Technical Skills

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| Experience in one or more Oracle EBS modules: |

Experience:

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| 2-5 years of relevant experience |