Assistant Manager - ILOB Recruiting

HCA Healthcare - India; Hyderabad; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

HCA Healthcare - India in Hyderabad seeks an Assistant Manager, Centralized Recruiting to lead a team of recruiters handling high-volume, full-cycle recruitment for defined business lines. You will drive throughput through offers and ensure standardized processes are followed.

You will coach team members, manage SLAs and dashboards in Power BI, and escalate issues to the Senior Manager as needed while maintaining data quality and stakeholder alignment.

Qualifikationen

• Proven experience supervising or leading a Talent Acquisition delivery team.
• Experience in high-volume, full-cycle recruitment in a fast-paced environment.
• Experience monitoring recruiter productivity, service levels and metrics.

Aufgaben

• Supervise the day-to-day work of recruiters supporting high-volume, full-cycle recruitment for defined HOS and ILOB roles within an assigned line of business.
• Set clear daily priorities, assign work, and maintain focus on candidate throughput through offer extension.
• Monitor requisition activity, recruiter capacity, pipeline health, and workflow bottlenecks; adjust assignments within the team as needed.
• Monitor recruiter productivity and review daily service-level agreements, KPIs and operational metrics to drive performance.
• Provide timely performance updates and escalate concerns to the Senior Manager for resolution.
• Coach, develop, and support recruiters through regular feedback and on-the-job guidance.
• Ensure adherence to standardized recruitment processes, governing guidelines, and documentation requirements.
• Maintain effective communication with Talent Acquisition leaders and business stakeholders regarding progress and hiring outcomes.

Kenntnisse

People leadership

Communication

Process discipline

Data-driven

Problem solving

Escalation

Team coaching

Tools

Power BI

ATS

Microsoft Office

Outlook

Jobbeschreibung

Job Description:

General Position Information

Reports directly to (Title): Manager, Centralized Recruiting

Matrix reports to (Title): As applicable based on functional alignment

Direct Reports: People leadership role; team size to be confirmed.

Created / Last Revised: -

Job Code: -

Position Summary

The Assistant Manager, Centralized Recruiting provides frontline leadership for the GCN centralized recruitment team supporting high-volume, full-cycle recruitment for defined roles within the HOS and ILOB lines of business. This role supervises the daily work of recruiters assigned to a designated line of business and is accountable for maintaining candidate throughput through offer extension, meeting service-level expectations, and ensuring consistent execution of standardized recruitment processes.

The Assistant Manager monitors recruiter productivity, reviews daily performance metrics and service-level agreements, coaches team members, addresses performance gaps, and escalates material issues to the Senior Manager for resolution. Success requires strong people leadership, data orientation, process discipline, problem-solving ability, and the capacity to operate effectively in a fast-paced, high-demand environment.

Responsibilities

Recruitment Delivery & Candidate Throughput

• Supervise the day-to-day work of recruiters supporting high-volume, full-cycle recruitment for defined HOS and ILOB roles within an assigned line of business.
• Set clear daily priorities, assign work, and maintain focus on candidate throughput through offer extension.
• Monitor requisition activity, recruiter capacity, pipeline health, and workflow bottlenecks; adjust assignments within the team as needed.

Productivity, Metrics & SLA Management

• Monitor recruiter productivity and review daily service-level agreements, key performance indicators, and operational metrics to drive performance.
• Use applicant tracking system data, Power BI dashboards, and structured reports to identify trends, risks, and opportunities for improvement.
• Provide timely performance updates and escape delivery, capacity, quality, or compliance concerns to the Senior Manager for resolution.

People Leadership & Performance Management

• Coach, develop, and support recruiters through regular feedback, performance discussions, and on-the-job guidance.
• Address underperformance promptly, establish improvement expectations, document actions, and partner with the Senior Manager as appropriate.
• Promote accountability, collaboration, urgency, and a strong service orientation across the team.

Process Governance & Quality

• Ensure recruiters adhere to standardized recruitment processes, governing guidelines, documentation requirements, and approved hiring practices.
• Review work quality and data accuracy, identify process gaps, and reinforce consistent use of the applicant tracking system and related tools.
• Support implementation of process improvements and operational changes that improve speed, consistency, quality, and candidate experience.

Stakeholder Communication & Issue Resolution

• Maintain effective communication with Talent Acquisition leaders and business stakeholders regarding progress, risks, priorities, and hiring outcomes.
• Resolve day-to-day recruiting issues within the team and escalates matters requiring broader leadership support or business decisions.
• Partner with the Senior Manager and related teams to ensure aligned execution and timely completion of hiring activities.

Education & Experience

• Demonstrated experience supervising or leading a Talent Acquisition delivery team.
• Experience supporting high-volume, full-cycle recruitment in a fast-paced environment.
• Experience monitoring recruiter productivity, service levels, and operational metrics.

Must Have Skills

• Strong people leadership, coaching, and performance management skills.
• Strong written and verbal communication skills and the ability to provide clear direction and feedback.
• Ability to work effectively in a fast-paced, high-demand environment while managing competing priorities.
• Strong process orientation and commitment to standardized workflows, governing guidelines, and documentation requirements.
• Data-oriented approach with the ability to interpret recruiting metrics, identify trends, and drive corrective action.
• Strong problem-solving and issue-resolution skills, including sound judgment regarding escalation.
• Proficiency with Microsoft Office, Outlook, Power BI, and applicant tracking systems (ATS).

Nice To Have Skills

N/A

Licenses, Certifications & Training

N/A

Knowledge, Skills, Abilities, Behaviors

• Provides clear daily direction and holds team members accountable for productivity, quality, and service outcomes.
• Uses data and operational metrics to identify issues, prioritize actions, and improve team performance.
• Communicates clearly, listens effectively, and builds productive relationships with team members and stakeholders.
• Demonstrates strong process discipline and reinforces consistent execution, documentation, and data quality.
• Coaches constructively, addresses performance issues promptly, and recognizes strong contributions.
• Remains organized, responsive, and composed while managing high volumes and changing priorities.
• Applies practical problem-solving skills and escalates issues appropriately.
• Handles confidential candidate, employee, and business information appropriately and demonstrates ethical leadership.