TEAM LEADER - HOUSEKEEPING

Sofitel; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor operates Sofitel properties globally and offers careers that empower you to grow while delivering exceptional hospitality. The housekeeping supervisor will lead floor teams, ensure pristine guest rooms and public areas, manage guest requests, and uphold safety protocols.

Ideal candidates will have a warm, professional demeanor, strong organizational skills, and the ability to mentor staff. This on-site role requires a proactive, guest-centered approach and a commitment to maintaining

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Responsibilities

• Conduct daily briefings with staff at floor level and supervise team
• Ensure cleanliness of guest rooms, balconies, corridors, linen rooms and housekeeping pantries according to standards
• Supervise public areas
• Replenish guest supplies and ensure guest requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management
• Establish and maintain effective employee working relationships

Skills

Warm and caring personality

Excellent organizational skills

Time management

Guest service focus

Professional and welcoming demeanor

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Primary Responsibilities

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

Your experience and skills include:

Warm and caring personality; previous housekeeping experience is an asset

Ability to anticipate and focus attention on guest needs, being professional and welcoming

Excellent organizational skills and time management

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.