Assistant Manager - Housekeeping

IBIS; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

IBIS Bengaluru Hebbal is seeking a dedicated Housekeeping Supervisor to uphold cleanliness and guest satisfaction across all areas of the hotel.

You will lead the housekeeping team, assign duties, monitor service standards, coordinate with other departments, and ensure safety and cost controls while maintaining high morale and productivity.

Qualifications include a Diploma in Tourism / Hospitality Management and 2–4 years of relevant experience.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2-4 years of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

• Ensure the highest levels of cleanliness and guest satisfaction across all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• Establish and maintain coordination with IBIS Bengaluru Hebbal and other departments to ensure productivity and guest service.
• Maintain appropriate staffing levels to provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of services.
• Ensure the team is trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning and teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner.

Skills

Leadership

Communication

Team management

Strategic thinking

Education

Diploma in Tourism / Hospitality Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Primary Responsibilities

• Ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of IBIS Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Formulate yearly business plan and budget.
• Ensure to maintain department budget within established guidelines and explain monthly variances.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain cost controls through proper scheduling and inventory management.

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 2-4 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Leadership skills that utilize persuasion and motivation to attain organizationalgoals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self-confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.