Assistant Manager - Freight Forwarding Operations

DP World Express Logistics Private Limited; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

DP World Express Logistics Private Limited is seeking an Assistant Manager - Operations in Freight Forwarding Ocean Import Operations to oversee FCL/LCL import shipments from pre-arrival to final delivery. You will coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents, track vessel schedules, and ensure adherence to customer SOPs and SLAs.

The role involves verifying documentation, customs clearance, and Delivery Order processing, maintaining shipment

Qualifications

• Experience in import shipments and freight forwarding operations.
• Strong coordination and communication with service providers.

Responsibilities

• Manage FCL/LCL import shipments from pre-arrival to final delivery.
• Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.
• Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.
• Ensure timely shipment updates and adherence to customer SOPs and SLAs.
• Verify BLs, invoices, packing lists, and other import documentation.
• Coordinate documentation amendments, customs clearance, and Delivery Order processing.
• Ensure compliance with customs, port, and company requirements.
• Follow up with shipping lines and vendors for cargo release and timely delivery.
• Resolve routine shipment issues and upscale critical exceptions.
• Provide timely shipment updates and address customer queries.
• Maintain shipment trackers, operational MIS, and accurate shipment records.
• Monitor turnaround times, pending activities, and documentation accuracy.
• Coordinate billing inputs and ensure timely shipment closure.

Skills

Logistics coordination

Shipping line liaison

Import documentation

MIS reporting

Customer coordination

Job description

Assistant Manager - Operations - Freight Forwarding Ocean Import Operations

• Manage FCL/LCL import shipments from pre-arrival to final delivery and closure.
• Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.
• Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.
• Ensure timely shipment updates and adherence to customer SOPs and SLAs.

Documentation & Customs

• Verify BLs, invoices, packing lists, and other import documentation.
• Coordinate documentation amendments, customs clearance, and Delivery Order processing.
• Ensure compliance with customs, port, and company requirements.

Vendor & Customer Coordination

• Follow up with shipping lines and vendors for cargo release and timely delivery.
• Resolve routine shipment issues and upscale critical exceptions.
• Provide timely shipment updates and address customer queries.

Reporting & Compliance

• Maintain shipment trackers, operational MIS, and accurate shipment records.
• Monitor turnaround times, pending activities, and documentation accuracy.
• Coordinate billing inputs and ensure timely shipment closure.

Experience Level Mid Level