Assistant Manager | Fleet Management/Logistics - Mumbai

Zoho; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zoho, Mumbai, seeks Assistant Manager for Fleet Management/Logistics to optimize branch operations, rental fleet performance, and system monitoring. The role requires strong analytical skills and cross-functional coordination to ensure seamless network operations.

You will manage software systems, monitor dashboards, analyze data, and drive process improvements across branches with a focus on reliability and customer satisfaction.

Qualifications

• 6+ years of experience in operations, fleet management or logistics.
• Experience in rental equipment operations is an added advantage.

Responsibilities

• Act as SPOC for Rental Equipment Management Software across branches.
• Coordinate with IT/providers for updates, access, escalations.
• Ensure accurate data entry and process adherence across branches.
• Monitor dashboards, fleet utilization, service logs, and TAT.
• Conduct trend analysis and highlight deviations to stakeholders.
• Drive escalations for bottlenecks and non-compliance.
• Analyze FAR data and track rental fleet performance.
• Review RAU reports and coordinate stock fulfilment with procurement.
• Conduct branch visits and prepare reports with gaps and improvements.
• Monitor service calls, spares consumption, and SLA adherence.
• Analyze revenue performance and identify leakages.
• Maintain licenses and renewals records.

Skills

Analytical skills

Data reporting

Coordination

Communication

Attention to detail

Auditing & corrective actions

Tools

MS Excel

ERP tools

Rental management software

Job description

Assistant Manager || Fleet Management/Logistics - Mumbai

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Job Description

Role Overview

Operations will support the end-to-end operationalefficiency of branch functions, rental fleet management, system monitoring, andprocess compliance. The role requires strong analytical skills, coordinationwith cross-functional teams, and regular branch engagement to ensure seamlessoperations across the network.

Key Responsibilities

1. Rental Equipment Software & System Management

• Act as the Single Point of Contact (SPOC) for the RentalEquipment Management Software for all branches.
• Coordinate with IT / software providers for systemupdates, issue resolution, user access, and escalations.
• Ensure accurate data entry, process adherence, andutilization of the software across branch teams.

2. Monitoring, Analysis & Escalations

• Monitor daily operational dashboards, fleet utilizationreports, service logs, and TAT compliance.
• Conduct trend analysis, identify deviations, and highlightabnormalities to relevant stakeholders.
• Drive timely escalations for operational bottlenecks,system issues, and process non-compliance.

3. Rental Fleet & FAR (Fixed Asset Register) Analysis

• Track and analyse the Rental Fleet performance,availability, deployment, utilization, and downtime.
• Maintain and verify FAR data related to rental equipment.
• Identify underutilized assets and provide recommendationsfor redeployment or redistribution.

4. Branch RAU & Stock Request Analysis

• Review RAU (Rental Asset Utilization) reports frombranches.
• Analyze stock requests to ensure demand justification,availability, and alignment with inventory planning.
• Coordinate with procurement, logistics, and branch teamsfor stock fulfilment and optimization.

5. Branch Visits

• Conduct periodic branch visits to assess operationalprocesses, equipment condition, documentation, and software usage.
• Prepare visit reports highlighting gaps, action plans, andprocess improvement opportunities.

6. Service Calls & Spares Consumption

• Monitor service call logs, issue closure timelines, andservice cost analysis.
• Track spares consumption patterns, identify abnormalities,and optimize preventive maintenance activities.
• Coordinate with service teams to ensure adherence to SLAs.

7. Revenue Monitoring

• Analyze Branch-wise and System-wise revenue performance.
• Identify revenue leakages, missed billing opportunities,or underutilization of rental assets.
• Collaborate with sales and branch teams to improve revenuerealization.

8. Licenses Monitoring

• Maintain updated records of operational, software, andcompliance-related licenses.
• Track renewal cycles and ensure timely renewals to avoidbusiness disruptions.

• Strong analytical and reporting skills
• Proficiency in MS Excel, ERP tools, and rental managementsoftware
• Excellent coordination and communication abilities
• Process-driven mindset with attention to detail
• Ability to conduct audits and drive corrective actions
• Operational problem-solving and decision-making capability

Key Attributes

• Result-oriented and proactive
• Willingness to travel for branch visits
• Ability to multitask and manage cross-functionalinteractions
• High sense of ownership and accountability.

Requirements

Qualifications & Experience

• 6+ years of experience in operations, fleet management,logistics, or related fields
• Experience in rental equipment operations will be an addedadvantage