Assistant Manager - Facilities

ESE-Jones Lang LaSalle Building Operations Pvt Ltd; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

Jones Lang LaSalle in Mumbai seeks an Assistant Manager - Facilities to supervise daily property operations within the Property and Asset Management business. You will lead housekeeping, security, and vendor coordination, ensuring service quality and compliance with client expectations.

The role requires 1–5 years in hotel, facilities, or security, strong communication, and the ability to prepare regular reports (DMR/MMR).

Qualifications

• Degree / Diploma in hotel management with 1–2 years of work experience preferred.
• Effective communication and customer-oriented service outlook is non-negotiable.
• Qualified degree holder with 3–5 years security experience.
• Experience in required property type (residential / commercial) will be preferred.

Responsibilities

• Carry out daily property rounds and coordinate with team on cleaning issues.
• Prepare and share daily/monthly reports (DMR/MMR) with Property Manager and client.
• Schedule weekly vendor meetings and manage staff assignments.
• Ensure security and fire safety procedures, training, and compliance.
• Maintain documentation and policies; monitor housekeeping standards.
• Handle customer queries and escalate as needed.

Skills

Communication skills

Customer service

Education

Hotel management diploma/degree

Job description

Position

Assistant Manager - Facilities, Business: Property and Asset Management, City Name

What this job involves

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved.
• Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures.
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
• Maintaining and updating Security Policies and Procedures at site, especially updating/ establishing specific security procedures and crime deterrent programs.
• Supervising Security and Fire safety staff, assign /monitor work assignments and provide training for staff on security procedures and basic fire and first aid (weekly / monthly).
• Ensuring complete documentation and Police verification of vendor security personnel and periodically auditing all contractors for ongoing compliances.
• Conducting Security investigations and preparation of Incident report.
• Tracking of Material movement and stock of Lost and Found.
• Handling emergency situations with efficiency (i.e. fire, evacuations, customer complaints/ human crises etc.).
• Ensuring an effective emergency preparedness /disaster management plan is in place, along with an ERT- Emergency Response Team.
• Conducting Security Risk Assessment & planning effective Guarding Strategies.
• Conducting Mock Drills on medical emergencies, Bomb Threats/Search Handling, Riots etc.
• Being proficient with security and safety devices like CCTV, access control, DFMD, fire detection and fighting system.
• Carrying out weekly meetings with vendor operations head and share M.O.M with PM and client.
• Maintaining clear communication with client SPOC regarding events, incidents, concerns of Security team members, recommendations, staffing needs, etc.
• Conducting review of security after hours reports and monitoring performance.
• Developing liaison with govt agencies e.g., local Police, Fire Services etc.
• Preparation of monthly security MIS.
• Keeping yourself updated by attending training sessions and review publications and audio-visual materials to become and remain current on the principles, practices and new developments.

Reporting

You will be reporting to Property Manager.

Qualifications

• Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook is non-negotiable.
• Qualified degree holder with 3-5 years security experience.
• Relevant experience in required property type (residential / commercial / others) will be preferred.
• Ability to communicate well with others, both verbal and in writing.
• Ability to conduct Fire drills & Mock drills on emergency scenarios.

What we can do for you

• Dedicated Total Rewards Program.
• Competitive pay and benefits package.

Location

On-site –Mumbai, MH

Scheduled Weekly Hours

48

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. It takes its responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.