Assistant Manager - ERP (Netsuite)

Ample; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ample is seeking a role that bridges technology and business for IT application development, testing, deployment, and end-user support. The incumbent will align ERP initiatives with business objectives across Demand, Supply, S&OP and Finance, delivering value through robust IT programs.

The role requires ERP/CRM experience, strong project management and stakeholder skills, and the ability to guide cross-functional teams.

Qualifications

• Demonstrated exposure to ERP/CRM systems.
• Experience in planning, delivering, and aligning IT projects with business needs.
• Ability to engage with multiple business units and stakeholders.

Responsibilities

• Oversee end-to-end delivery of IT application projects for the function; plan, organize, and report progress weekly/monthly.
• Collaborate with ERP lead to prioritize ERP changes that the function requires.
• Serve as interface with business units to discover solutions, manage service delivery, risk, and relationships.
• Define opportunities with stakeholders, prioritize IT projects, and ensure alignment with functional needs.
• Provide consulting support and guidance to leverage technology for competitive advantage.

Skills

ERP/CRM knowledge

Project management

Stakeholder management

Business development

Analytics

Vendor coordination

Strategic thinking

Relationship building

Job description

Role Overview

This role will bridge the gap between technology and business needs for a particular function, serving as the interface for managing IT application development, testing, deployment, and support to end-users. Enabling the alignment of ERP initiatives with business objectives.

Key Responsibilities

Business Delivery for a function

• Oversee all aspects of project management, including planning, organizing, implementing solutions, and reporting against plans weekly/monthly
• Working along with Senior Manager – ERP to ensure ERP changes required by the function are prioritised and delieverd
• Serve as the interface with assigned business units or functional areas to facilitate solution discovery, and manage service delivery, risk, and relationships.
• Partner with business leadership and stakeholders to define opportunities, prioritize IT projects/workstreams, and ensure alignment with functional needs.
• Provide consulting-level support and guidance through key IT initiatives, leveraging technology to build competitive advantage and enhance efficiency and effectiveness within the assigned function (Demand/Supply/S&OP/Finance)

Process Excellence

• Conduct business needs analysis and collaborate on mapping technical specifications to develop and implement function need-based solution roadmaps, ensuring successful introductions across the organization and with customers for the function.
• Coordinate the development of robust contingency, risk management, and business continuity plans, overseeing existing solution/platform utilization, impact, benefit, and resolution of day-to-day operational issues
• Drive continuous improvement in IT operations, security, and system performance by proposing, negotiating, and managing IT budgets in accordance with internal procedures to ensure best value and quality
• Understand functionality, oversee configuration, implementation and maintain expertise on specific technologies supporting processes.
• Demonstrate capability to integrate multiple technologies to build business solutions
• Partner with architecture and operations teams to ensure solution compatibility with company standards
• Collaborate with end-users and tech partners to map and deliver a wide range of reporting formats and automated upload tools
• Conduct awareness-building programs for new hires, employees to facilitate knowledge enhancement and improved functional effectiveness towards ongoing and new tools and applications.

Relationship Management

• Act as the primary liaison for the assigned function to other functional areas, including business units, IT, and external vendors, ensuring effective project delivery to realize business benefits and efficient IT support for ongoing business processes
• Facilitate regular meetings and consultations with stakeholders to gather feedback, address concerns, and drive consensus on project priorities and requirements
• Serve as a trusted advisor to business units, IT teams, and customers, providing guidance and support for their needs, anticipating potential issues or conflicts and implementing strategies to mitigate risks and maintain positive relationship

Desired Profile

• Demonstrated exposure to established ERP/CRM systems, preferably with experience in leading or participating in ERP implementations
• Solid understanding of ERP concepts and their benefits to businesses
• Minimum of 1-2 years of experience in working with the teams involved in strategic planning, business development, or client management across diverse business units
• Proficient in handling a large user base, ranging from approximately 50 to 300 users
• Technical proficiency coupled with analytical orientation to effectively address complex business challenges
• Ability to effectively manage project delivery through partners and prioritize projects in alignment with senior stakeholders to deliver business value
• Strong business acumen enabling the identification of relevant solutions and the ability to introduce new technologies
• Capability to inspire confidence among business users and maintain positive relationships with internal and external stakeholders
• Proven strategic thinking and planning skills, coupled with a track record of operational execution excellence

Why Ample

We value our team members, and you can look forward to

• Humane work environment with strong focus on people well - being
• Work Culture that is growth oriented and fun
• Continuous learning - on the job as well as through programs, and mentoring
• Compensation in line with the best in the industry

Ample is a 29 years old organisation. What does it mean for you?

• We are a stable organisation with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10
• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.

The foundation for future growth is on the following foundations

• Globally revered brands in partnerships with Ample - in the enterprise and retail industry
• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values

• Our customers and team members experience this every day, making it a place to be for anyone engaging with us
• We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.