Assistant Manager / Deputy Manager - Customer Service

Evonik group; Thane; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Evonik is hiring for an Assistant Manager / Deputy Manager - Customer Service in Thane. You will manage the complete Order-to-Cash process, coordinate with cross-functional teams, and ensure timely order fulfillment and customer satisfaction.

The role requires 8–10 years in customer service with order management and logistics coordination, preferably in a chemical manufacturing setting, with SAP and Power BI proficiency.

Qualifications

• 8–10 yrs of experience in customer service with customer fronting, order management and logistic co-ordination.
• Experience in chemical manufacturing preferred.
• SAP knowledge is essential, Power BI skills are advantageous.
• Familiarity with trade compliance and cross-functional collaboration is required.

Responsibilities

• Customer Service & Order Management: manage end-to-end Order-to-Cash processes in SAP and provide backup support as needed.
• Process SAP transactions for sales orders, POs, invoices, debit/credit notes, returns and reports.
• Coordinate logistics: with transporters, warehouses and overseas offices; handle import/export docs and shipments.
• Coordinate with Overseas Credit Management on limits, blocked orders and receivables.
• Generate monthly MIS reports from SAP/ERP data and dashboards.
• Support compliance & audits with company policies and trade regulations.

Skills

Order management

Customer service

Logistics coordination

Cross-functional collaboration

Communication

Education

Graduate in any field

Tools

SAP

Power BI

CUPSET+

ECPW

Import System

Job description

What we offer At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed. Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special! Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html

Job Title : Assistant Manager / Deputy Manager - Customer Service

Reporting To : Team Lead - Customer Service

Function : Customer Service Hub

Work Location : Thane

Purpose of the Position: Responsible for managing and handling complete Order-to-Cash (O2C) process for a specific business line. This role supports seamless interaction between cross functional teams with the company and external customers throughout the order lifecycle to ensure timely order fulfillment, inventory availability, customer satisfaction, and operational excellence while adhering to trade compliance guidelines.

Key Responsibilities:

• Customer Service & Order Management in SAP Manage the end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment and act as a backup for allocated colleagues as and when required.
• Process SAP transaction for generating commercial and sample sales orders, intercompany purchase requisition and purchase orders, invoices, debit notes, credit notes, return orders, and reports in SAP Close collaboration with customers, business managers and cross functional teams.
• Logistics & Distribution Management Coordinate with approved transporters, logistics providers, warehouse team to ensure smooth dispatches on day-to-day basis and timely deliveries of material to the customers. Coordinate import/export documentation and shipment execution with overseas offices and logistics teams. Manage documentation and execution of High Sea Sales (HSS), Customs Bonded Warehouse (CBW), Limited Purpose Warehouse (LPW), Stock and Sales (S&S), Bill To – Ship To (BTST) and export shipments.
• Credit Management & Accounts Coordination Coordinate with Overseas Credit Management teams on credit limits, blocked orders, and credit-risk-related matters and monitor accounts for receivables and outstanding customer balances through Collective application tool.
• Reporting & MIS Generate monthly MIS reports related to sales, inventory, customer service, logistics, and receivables. Compile and analyze business data from SAP, ERP systems, KPIs and management dashboards.
• Compliance & Audit Support Ensure compliance with trade regulations, company policies, and operating procedures and support during internal / external audits.

Education & Experiences:

Graduate in any field along with any other Certification with minimum of 8-10 yrs of experience in customer service with customer fronting, order management and logistic co-ordination. Experience in Chemical manufacturing company is preferred

Technical Competencies

SAP (Any module) is a must Power BI CUPSET+ ECPW Import System

This is your opportunity to join a thriving global organization that combines cutting-edge science, technology and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we’ll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative and creativity, you’ll enjoy opportunities to improve and to be respected for your contribution.