Assistant Manager - Debt Management Services - Urban GCL

Bajaj Finserv Limited; Nagpur District; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead collections, coordinate with agencies, and ensure compliant recovery of overdue loans in Maharashtra. The role emphasizes case tracking, performance monitoring, and reporting, with a focus on meeting targets and reducing delinquencies.

The candidate will manage daily risk and work with internal/external partners to optimize recovery outcomes, while maintaining robust records and adhering to regulatory guidelines.

Qualifications

• Meet collections targets by visiting customers and agencies.
• Monitor performance against parameters and provide updates.
• Ensure compliance with legal guidelines during repossession.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Develop strategies to improve collection rates.
• Track cases to ensure timely resolution per AOP.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Develop and implement strategies to improve collection rates.
• Case to case tracking and timely resolution per AOP.

Skills

Debt collection

Portfolio management

Regulatory compliance

Risk management

Vendor management

Team leadership

Reporting & analysis

Client coordination

Strategy development

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients