Assistant Manager-Customer Relations

Isprava; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Isprava in Mumbai invites an experienced Post-Sales / Client Relationship Manager to ensure seamless support for premium homes across non-urban locations.

You will be the primary post-sales contact, build lasting client partnerships, coordinate with Sales, Marketing, Legal, Operations, Finance, and Design teams, and drive customer experience improvements while traveling to project sites as needed.

Qualifications

• Bachelor’s degree in related field.
• 5+ years post-sales or CRM experience.
• Experience with high-value clients & luxury projects.

Responsibilities

• Serve as primary post-sales contact for clients.
• Build and maintain long-term client relationships.
• Coordinate with Sales, Marketing, Legal, Ops, Finance.
• Liaise with Design and Architecture teams for queries.
• Ensure adherence to post-sales SOPs.
• Maintain client records and project logs.
• Monitor projects and address client needs.
• Collaborate to improve customer experience.
• Identify process improvements to boost satisfaction.
• Travel to project locations for meetings/handovers.

Skills

Stakeholder mgmt

CRM tools

Customer service

MS Office

Real estate

Communication skills

Education

Bachelor’s in Business Administration

Job description

Isprava is India’s leading non-urban, luxury home developer. Over the past nine years, Isprava has grown exponentially by creating some of India’s most sought-after luxury homes in non-urban locations. The company has over 220 properties worth over USD 360 million spread across Goa, Alibaug, Kasauli and the Nilgiris. Isprava specialises in designing and building luxury homes and providing end-to-end services that include identifying the best locations, crafting bespoke spaces and ensuring seamless delivery of fully furnished homes to homeowners. Focused on providing only the finest to their customers, Isprava’s defining principles - exclusivity, comfort, and integrity -- have propelled them to become an acknowledged connoisseur of crafting one-of-a-kind lifestyle experiences through distinctly unique residences.

Locations and homes - https://www.isprava.com/home/

Key Responsibilities

• Act as the primary point of contact for clients post-sales, ensuring prompt resolution of queries and concerns.
• Build and maintain strong, long-term relationships with clients throughout the product lifecycle.
• Coordinate with internal teams including Sales, Marketing, Legal, Operations, Finance, and Accounts for efficient issue resolution.
• Liaise with Interior Design and Architectural teams to address design-related queries and ensure smooth project coordination.
• Ensure adherence to all post-sales processes, company policies, and SOPs.
• Maintain accurate and up-to-date client records, project updates, and communication logs.
• Monitor ongoing and upcoming projects to proactively address client needs.
• Collaborate with cross-functional teams to enhance overall customer experience and improve pre- and post-sales processes.
• Identify areas for process improvement and implement best practices to increase client satisfaction and retention.
• This role will involve travel to project locations for client meeting, registration or handovers.

Key Skills & Requirements

• Strong interpersonal and communication skills with a customer-first approach.
• Ability to manage multiple stakeholders and work cross-functionally.
• Excellent problem-solving and conflict-resolution abilities.
• High attention to detail and strong organizational skills.
• Proficiency in MS Office and CRM tools.
• Experience in real estate, luxury hospitality, or high-end customer service preferred.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field.
• 5+ years of experience in post-sales, customer relationship management, or client servicing roles.
• Opportunity to work with a premium luxury real estate brand.
• Exposure to high-value clients and bespoke projects.
• Collaborative and dynamic work environment.

Location:

Prabhadevi (Shuttle services available from Dadar station to office and back)

Working Days & Time:

Monday to Friday | 10:00 AM to 6:30 PM