Assistant Manager - Customer Engagement

Axis Max Life Insurance; Mumbai; On-site; INR 300,000 - 460,000; Full time

Job summary

Axis Max Life Insurance in Mumbai is seeking a front-line customer service professional to manage end-to-end service requests, premium processing, and vendor payments.

The role focuses on delivering high-quality customer experiences, resolving queries, processing life and health claims, and ensuring compliance while maintaining strong NPS scores.

Qualifications

• Must be highly customer centric.
• Excellent communication skills.
• Good co-ordination skills.
• Data management on Excel should be good.

Responsibilities

• New Business Processing: Banking of Initial & Renewal Premium.
• Managing petty cash and vendor payments.
• Execution of all Service Requests - Post Policy Issuance.
• Reverting on customer queries and complaints.
• Maintaining high NPS Scores.
• Life and Health Claims processing.
• Handling compliance issues.
• Audit Rating.

Skills

Customer-centric mindset

Excellent communication skills

Coordination skills

Data management in Excel

Front-end customer service

Knowledge of service quality

Education

Graduate / Post-Graduate in any discipline

Job description

Role & responsibilities

• New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
• Service to recruitment and service to sales
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

Preferred candidate profile

Graduate / Post-Graduate in any discipline.

• 2-3 years experience handling front end customer services
• Knowledge of service quality is required

Knowledge and skills required:

• Must be highly customer centric
• Excellent communication skills
• Good co-ordination skills
• Data management on Excel should be good