Assistant Manager - Customer Engagement (Agency)

Axis Max Life Insurance Limited; Rajasthan; In loco; INR 350.000 - 600.000; Tempo pieno

Descrizione del lavoro

Axis Max Life Insurance Limited in Alwar is seeking an Assistant Manager – Customer Engagement to support front-line customer interactions and service processing. You will handle new business processing, premium banking, vendor payments, and policy servicing tasks to ensure smooth operations.

The ideal candidate holds a Graduate or Post-Graduate degree with 2–3 years of front-end customer service experience, strong Excel data skills, and a customer-centric approach to boost satisfaction and

Competenze

• Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services.
• Knowledge of service quality is required.

Mansioni

• Managing office administration assets and upkeep of the same.
• Agents Contracting
• New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life Claims processing
• Handling compliance issues.
• Audit Rating

Conoscenze

Customer centric

Excellent communication

Coordination skills

Excel data management

Formazione

Graduate / Post-Graduate

Strumenti

MS Excel

Descrizione del lavoro

Career Opportunities

Job Code: IJP-Asst Mgr Customer Engagement

Position

Asst Mgr – Customer Engagement

No. of Positions

1

Department

Operations

Function

Field Operations

Reporting to

Chief Manager - Customer Engagement

Band

5A

Location

Alwar

Key Responsibilities:

• Managing office administration assets and upkeep of the same.
• Agents Contracting
• New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life Claims processing
• Handling compliance issues.
• Audit Rating

Measure of Success:

• Service to Delight-NPS-90 & 3 days TAT
• Customer Engagement - 70%
• Surrender Retention - 70%
• NPS-90
• 100% Banking with 24 hours.
• Vendor payment TAT should be < 10 days
• Surrender Requests <1%
• 100 % Accuracy of POS requests
• 100 % Accuracy of Customer service
• Zero Day upload of POS & Claims Docs in FTP server.
• Audit rating 2
• Service to Recruitment-100%
• Service to Sales(Agency & Cat)-100%
• Persistency-90%
• Freelook to retain-45%

Desired qualifications and experience:

• Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services
• Knowledge of service quality is required

Knowledge and skills required:

• Must be highly customer centric
• Excellent communication skills
• Good co-ordination skills
• Data management on Excel should be good