Assistant Manager, Corporate Operations.India-Operations.Operations Group

Mashreq Corporate & Investment Banking Group; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mashreq Corporate & Investment Banking Group in Mumbai seeks a operations professional to provide front-to-back support across client onboarding, KYC, and regulatory reporting. You will own end-to-end processes, drive improvements, and coordinate between IT and operations to deliver accurate service to clients.

The role emphasizes proactive issue resolution, process optimization, and strong communication to ensure timely regulatory reporting and customer satisfaction in a dynamic banking

Responsibilities

• Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC management
• End-to-end ownership of critical new processes and automation of regulatory reporting to the product/process
• Responsible for corporate operations related to working capital products
• Regulatory and product environments are dynamic; keep updated on changes and ensure last mile deployments with updated SOPs, Risk and Controls
• Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects
• Emphasize communication, client satisfaction, and documentation as the key touchpoints for service delivery
• Ensure timely regulatory reporting and accuracy for the desk

Job description

Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC management

Accountable for delivery, process & control in support of operations to meet/exceed demands on the Bank’s

End to end ownership of critical new processes and automation of regulatory reporting to the product/process

Responsible for corporate operations related to working capital products

Processes and end to end testing and implementation of same and improve current set up to enhance business offering

Provide excellent front-to-back support in terms of processing activities across account opening, production, reconciliation, client services, process improvements etc.by proactively revisiting process flows, client services/day-to-day issue resolutions, etc.

Regulatory and product environments are dynamic and ever-changing; the incumbent is expected to keep him/herself updated on the latest changes and ensure last mile deployments/practices on the shop floor through updated SOPs, Risk, Controls etc.

Manages client queries, ensures timely execution of service requests, and acts as a liaison between internal teams and external clients

Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects

Emphasize communication, client satisfaction, and documentation, making the key touchpoint for service delivery

Ensure timely regulatory reporting and accuracy for the desk

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