Manager Operations

HSBC; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HSBC is seeking a Manager Operations in Bengaluru to lead User Acceptance Testing, manage a multi-level team in a high-stakes securities processing environment, and oversee reconciliation, settlements and related MI reporting. The role emphasizes governance, quality, and stakeholder collaboration.

The ideal candidate will have 6–7 years in securities processing, experience in Transfer Agency operations, and a CISI certification, with strong analytical and leadership skills to drive improvements.

Qualifications

• Post-graduate diploma or degree in any Commerce or equivalent Financial Background.
• Experience in management with appraisals, coaching and staff development is desirable.
• Minimum 6-7 years in Securities processing, Fund Administration and Transfer Agency Business.
• At least 12 months of Securities experience and Transfer Agency Operations (Registration, Dealing, Payments & Reconciliation).
• Ability to learn quickly, analyze numeric data, and drive process improvements.
• Strong leadership with track record of developing individuals and managing capacity.

Responsibilities

• Lead User Acceptance Testing for the business as required.
• Manage 10–12 direct reports and oversee 20–24 indirect reports as needed or as an individual contributor.
• Handle complex, time-critical processing tasks including reconciliations, MI reporting and product functions.
• Drive quality campaigns and initiatives to raise team quality awareness.
• Maintain relationships with country offices and stakeholders, ensuring regular interaction with top teams.

Skills

Leadership

Securities

Data analysis

MI reporting

Education

Commerce degree

Tools

MS Excel

CISI Certification

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Manager Operations

In This Role, You Will

• Lead User Acceptance Testing for the business (as and when required)
• Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
• This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
• Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary). Management Information Reporting
• Product Range / functions would include Registration, Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with the country offices and other stakeholders and identify areas of service improvements.
• Ensure regular and timely interaction with all stakeholders – namely country office teams, CCO, ODI, GBM Capability team, Transformation, etc.

To Be Successful You Will

• A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations are commensurate with the position.
• Desirable if experience in management position with exposure to appraisals, counseling, team building and staff development.
• Minimum 6-7 years of Experience in Securities processing environment, Fund Administration, Transfer Agency Business. Possess relevant Securities background and industry knowledge
• Possess at least 12 months of Securities experience and Transfer Agency Operations (this is a mandatory requirement). Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
• Relevant certification from CISI – Chartered Institute for Securities and Investment Certifications
• Understanding of Financial Market and Mutual/ Hedge Fund operations desirable

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (India) Private LTD***