Assistant Manager - Communication Training

Akasa Air; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Akasa Air Learning Academy in Gurugram seeks an experienced Communication Trainer to design and deliver end-to-end training programs. You will create facilitator guides, job aids, and digital content, lead TNI activities, and ensure documentation through the LMS.

A 6–10 year track record in communication training with 2+ years in related roles is preferred. The role requires willingness to travel, strong English language skills, and effective collaboration with cross-functional teams to meet

Qualifications

• Graduate in any discipline; Certifications in language skills preferred.

Responsibilities

• Conduct engaging instructor-led training (ILT) sessions in English and Hindi for rostered batches.

Skills

Verbal and written communication

Voice modulation

Facilitation and presentation

Content development

Stakeholder management

MS Office

LMS platforms

Education

Bachelor's degree

Tools

MS Office

LMS

Job description

• Conduct engaging instructor-led training (ILT) sessions for rostered batches in both English and Hindi.
• Deliver training programs on:
• Verbal and non-verbal communication skills
• Advanced communication techniques
• Grammar and language proficiency
• Voice modulation, pitch control, and tone neutralization
• Behavioural competencies, leadership, values, and workplace effectiveness
• Conduct communication-round interviews for frontline staff.
• Design and develop end-to-end communication and behavioural training programs.
• Create training materials, facilitator guides, verbiage content, and job aids.
• Develop engaging video-based learning modules and digital learning content.
• Conduct regular reviews of existing programs and implement enhancements as required.
• Partner with stakeholders and cross-functional teams to conduct Training Needs Identification (TNI) and developmental needs analysis.
• Design and implement learning interventions and professional development programs aligned with organizational requirements.
• Collaborate with relevant teams to achieve departmental goals and learning objectives.
• Maintain accurate training records, reports, and performance documentation.
• Ensure timely and complete documentation through the Learning Management System (LMS).
• Monitor training effectiveness and recommend improvements based on feedback and business needs.
• Relevant certifications in Communication Skills, Learning & Development, Behavioural Training, or Training Facilitation will be an added advantage
• Demonstrates teamwork and consistently upholds Akasa values.
• Willingness to travel and relocate based on business requirements.

Key Responsibilities

• Conduct engaging instructor-led training (ILT) sessions for rostered batches in both English and Hindi.
• Deliver training programs on:
• Verbal and non-verbal communication skills
• Advanced communication techniques
• Grammar and language proficiency
• Voice modulation, pitch control, and tone neutralization
• Behavioural competencies, leadership, values, and workplace effectiveness
• Conduct communication-round interviews for frontline staff.
• Design and develop end-to-end communication and behavioural training programs.
• Create training materials, facilitator guides, verbiage content, and job aids.
• Develop engaging video-based learning modules and digital learning content.
• Conduct regular reviews of existing programs and implement enhancements as required.
• Partner with stakeholders and cross-functional teams to conduct Training Needs Identification (TNI) and developmental needs analysis.
• Design and implement learning interventions and professional development programs aligned with organizational requirements.
• Collaborate with relevant teams to achieve departmental goals and learning objectives.
• Maintain accurate training records, reports, and performance documentation.
• Ensure timely and complete documentation through the Learning Management System (LMS).
• Monitor training effectiveness and recommend improvements based on feedback and business needs.
• Relevant certifications in Communication Skills, Learning & Development, Behavioural Training, or Training Facilitation will be an added advantage
• Demonstrates teamwork and consistently upholds Akasa values.
• Willingness to travel and relocate based on business requirements.

Location:

Akasa Air Learning Academy - Gurugram

Desired Qualification/certifications

• Graduate in any discipline
• Certifications in language skills will be preferred

Preferred relevant work experience:

6 to 10 years over experience of which minimum 2 years in communication training

Skills & Knowledge

• Excellent verbal and written communication skills with a strong command of English language and grammar.
• Strong expertise in voice modulation, tonality, pronunciation, and accent neutralization.
• Proven facilitation and presentation skills with the ability to engage diverse learner groups.
• Experience in communication training delivery, coaching, and content development.
• Strong stakeholder management, interpersonal skills, and proficiency in MS Office and LMS platforms